Vaccines Customer Support Specialist

MSD Polska; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

MSD Polska is seeking a Vaccines Customer Support Specialist to promote our innovative vaccines portfolio across designated territories in Poland. The role is field-based and requires building strong relationships with healthcare professionals to support disease prevention through vaccination.

Ideal candidates have at least 3 years in pharmaceutical Rx, a life sciences or business background, and excellent communication and planning skills.

Qualifications

• Minimum 3 years of experience in the pharmaceutical Rx business, gynecology experience is a plus.

Responsibilities

• Establish and maintain professional relationships with HCPs (doctors, nurses, vaccination centers).
• Provide expert support on disease prevention through vaccination and the vaccines portfolio.
• Deliver sales objectives in line with budget and priorities.
• Plan and execute activities within the assigned territory with supervisor.
• Create and implement Territory Action Plan to achieve targets and adhere to procedures and ethics.
• Manage interactions with targeted customers in a scientific, customer-focused manner.
• Deliver product information aligned with marketing strategy and use promotional messages effectively.
• Utilize omnichannel communication channels when appropriate.
• Ensure timely CRM call reporting, post-meeting notes, expense reports, adverse event reporting, and other required documentation.
• Act with high ethical standards at all times.

Skills

Positive attitude

Self-motivated

Communication skills

Customer focus

Independent fieldwork

Planning & organization

English proficiency

Driving license

Education

Bachelor's degree in life sciences or business

Tools

MS Office

Job description

Job Description

The Vaccines Sales Team in Poland is looking for a highly motivated and committed candidate for the role of Vaccines Customer Support Specialist.

The selected candidate will be responsible for promoting our Vaccines portfolio, consisting of highly innovative products that help prevent the spread of serious infectious diseases.

Location

The role is field-based and the candidate must be located in one of the following territories:

• Opole
• Kędzierzyn-Koźle
• Racibórz
• Zabrze
• Gliwice
• Rybnik

Key Responsibilities

• Establish and maintain meaningful professional relationships with Healthcare Professionals (HCPs), including medical doctors, nurses, and vaccination centers
• Provide expert support to HCPs in the area of disease prevention through vaccination with our vaccines, ensuring high customer satisfaction
• Deliver sales objectives in line with the allocated budget and business priorities
• Plan and execute activities within the assigned territory in close cooperation with the supervisor
• Create and implement a robust Territory Action Plan to achieve sales targets, in strict compliance with company procedures and ethical standards
• Manage professional interactions with targeted customers in a meaningful, up-to-date, scientifically valuable, and customer-focused manner
• Deliver product information aligned with the marketing strategy and use recommended promotional messages to effectively support sales calls
• Utilize omnichannel communication channels as appropriate
• Ensure timely completion of administrative tasks, including CRM call reporting, post-meeting notes, expense reports, adverse event reporting, and other required documentation
• Act in accordance with high ethical standards at all times

Required Qualifications

• Minimum 3 years of experience in the pharmaceutical Rx business; experience in gynecology will be considered an asset
• University degree, preferably in life sciences or business
• Positive, proactive, “can do” attitude
• Self-motivated, energetic, and driven to excel
• Strong scientific background with the ability to understand and discuss scientific data and arguments
• Excellent communication and presentation skills
• Strong customer focus and excellent relationship-building skills
• Ability to work independently in the field, as well as collaboratively within a team
• Good planning, organizational, analytical, and problem-solving skills
• Creative thinking and willingness to continuously learn
• Good command of English, both spoken and written
• Strong PC literacy, especially in MS Office applications (Word, Excel, PowerPoint, Outlook) and general IT tools
• Valid category B driving license

We Offer

• The opportunity to work with a highly innovative vaccines portfolio
• A dynamic and collaborative team environment
• Responsibility for a meaningful territory and customer base
• The chance to contribute to public health through disease prevention

Required Skills

Market Analysis, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

100%

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

Yes

Hazardous Material(s)

n/a

Requisition ID

R416467