Vaccines Customer Support Specialist

MSD Malaysia; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

MSD Malaysia seeks a Vaccines Customer Support Specialist to promote our vaccines portfolio in Poland. The role involves field-based activities within the specified territories and close collaboration with supervisors to meet sales targets while adhering to ethical standards.

Candidate should have a strong scientific background, excellent communication skills, and the ability to work independently in the field. English proficiency and a valid driving license are required.

Qualifications

• Minimum 3 years in pharmaceutical Rx business.
• University degree, life sciences or business.
• Strong communication and presentation skills.
• Self-motivated with a proactive attitude.

Responsibilities

• Establish and maintain relationships with healthcare professionals.
• Provide expert vaccine-related support to HCPs.
• Deliver sales objectives within budget and priorities.
• Plan territory activities with supervisor.
• Create a Territory Action Plan to achieve targets.
• Manage interactions with targeted customers.
• Deliver product information aligned with marketing strategy.
• Utilize omnichannel channels as appropriate.
• Complete CRM reports and required documentation.
• Act with high ethical standards at all times.

Skills

Market analysis

Sales pipeline

Sales presentations

Sales process

Territory management

Sales training

English proficiency

Driving license

MS Office

Education

Life sciences or business degree

Tools

MS Office

Job description

Job Description

The Vaccines Sales Team in Poland is looking for a highly motivated and committed candidate for the role of Vaccines Customer Support Specialist. The selected candidate will be responsible for promoting our Vaccines portfolio, consisting of highly innovative products that help prevent the spread of serious infectious diseases.

Location: The role is field-based and the candidate must be located in one of the following territories: Opole Kędzierzyn-Koźle Racibórz Zabrze Gliwice Rybnik.

Key Responsibilities

• Establish and maintain meaningful professional relationships with Healthcare Professionals (HCPs), including medical doctors, nurses, and vaccination centers
• Provide expert support to HCPs in the area of disease prevention through vaccination with our vaccines, ensuring high customer satisfaction
• Deliver sales objectives in line with the allocated budget and business priorities
• Plan and execute activities within the assigned territory in close cooperation with the supervisor
• Create and implement a robust Territory Action Plan to achieve sales targets, in strict compliance with company procedures and ethical standards
• Manage professional interactions with targeted customers in a meaningful, up-to-date, scientifically valuable, and customer-focused manner
• Deliver product information aligned with the marketing strategy and use recommended promotional messages to effectively support sales calls
• Utilize omnichannel communication channels as appropriate
• Ensure timely completion of administrative tasks, including CRM call reporting, post-meeting notes, expense reports, adverse event reporting, and other required documentation
• Act in accordance with high ethical standards at all times

Required Qualifications

• Minimum 3 years of experience in the pharmaceutical Rx business; experience in gynecology will be considered an asset
• University degree, preferably in life sciences or business
• Positive, proactive, “can do” attitude
• Self-motivated, energetic, and driven to excel
• Strong scientific background with the ability to understand and discuss scientific data and arguments
• Excellent communication and presentation skills
• Strong customer focus and excellent relationship-building skills
• Ability to work independently in the field, as well as collaboratively within a team
• Good planning, organizational, analytical, and problem-solving skills
• Creative thinking and willingness to continuously learn
• Good command of English, both spoken and written
• Strong PC literacy, especially in MS Office applications (Word, Excel, PowerPoint, Outlook) and general IT tools
• Valid category B driving license

We Offer

• The opportunity to work with a highly innovative vaccines portfolio
• A dynamic and collaborative team environment
• Responsibility for a meaningful territory and customer base
• The chance to contribute to public health through disease prevention

Required Skills

• Market Analysis
• Sales Pipeline Management
• Sales Presentations
• Sales Process Management
• Sales Territory Management
• Sales Training

Employment Details

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 100% Flexible Work Arrangements: Not Applicable
• Shift: Not Indicated
• Valid Driving License: Yes
• Hazardous Material(s): n/a

Job Posting End Date

09/27/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.