Trainee - German Speaker - Gdańsk

Arla Foods; Województwo pomorskie; Hybrid; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Cafeteria benefits

Employee Assistance Program

Wellbeing initiatives

Structured onboarding

Education and certifications support

On-site parking

Canteen with breakfasts and lunches

Job summary

Arla Foods in Gdańsk is launching a Trainee program within Global Shared Services. You will gain hands-on experience in Order to Cash and Customer Operations, supporting daily activities and collaborating with colleagues across European markets.

You will learn how customer operations and finance processes work in a global organization with ongoing support from experienced mentors. The role requires presence in the office 50% of the time plus one day monthly, in a hybrid setup.

Qualifications

• Ongoing or completed Bachelor's or Master's degree in Finance, Accounting, Economics, Business Administration, Linguistics or a related field.
• Advanced English and German language skills (minimum B2 level).
• Strong communication skills and confidence in interacting with customers and stakeholders.
• Basic knowledge of Microsoft Excel would be an advantage.
• Interest in finance, customer service and business processes within an international organization.

Responsibilities

• Support daily Customer Operations and Order to Cash activities, ensuring smooth order processing and excellent customer service.
• Handle customer inquiries regarding orders, deliveries, product availability and invoicing via phone and email.
• Register, monitor and help resolve customer disputes and queries following established procedures.
• Support collection activities by following up on outstanding receivables and maintaining customer contact.
• Assist with invoicing activities, including issuing invoices, credit notes and debit notes while ensuring deadlines.

Skills

Advanced English

German language

Strong communication

Microsoft Excel

Education

Bachelor's or Master's in Finance/Accounting/Economics/Business Administration/Linguistics

Tools

Microsoft Excel

Job description

As a Trainee, you will join a supportive and collaborative team within Arla Global Shared Services in Gdańsk. This role offers a unique opportunity to gain hands‑on experience across Order to Cash and Customer Operations processes while working with colleagues and customers from different European markets.

This is a great opportunity for someone at the beginning of their professional journey. You will learn how customer operations and finance processes work in a global organization while receiving continuous support from experienced colleagues who are committed to helping you grow and succeed.

How You Will Make An Impact

You will support daily Customer Operations and Order to Cash activities, helping ensure smooth order processing, excellent customer service and efficient cash collection processes. You will work closely with customers, business stakeholders and colleagues across different functions while developing valuable skills in finance and customer operations.

• Support customer order management and maintain order flow in internal systems
• Handle customer inquiries regarding orders, deliveries, product availability and invoicing via phone and email
• Register, monitor and help resolve customer disputes and queries following established procedures
• Support collection activities by following up on outstanding receivables and maintaining customer contact
• Assist with invoicing activities, including issuing invoices, credit notes and debit notes while ensuring compliance with agreed deadlines

This role is part of the Order to Cash (O2C) & Customer Operations (CO&S) Departments within Global Shared Services in Gdańsk and reports to a Team Leader.

What Will Make You Successful

We are looking for a motivated candidate who is eager to learn, enjoys working with people and wants to build a career in an international business environment.

To succeed in this role, you will bring

• Ongoing or completed Bachelor's or Master's degree in Finance, Accounting, Economics, Business Administration, Linguistics or a related field
• Advanced English and German language skills (minimum B2 level)
• Strong communication skills and confidence in interacting with customers and stakeholders
• Basic knowledge of Microsoft Excel would be an advantage
• Interest in finance, customer service and business processes within an international organization

At Arla, we believe that development happens through experience, support and collaboration. You will join a team that values knowledge sharing, helps new colleagues settle in quickly and provides opportunities to build skills across both finance and customer operations. This role offers an excellent foundation for a long-term career within Arla.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?

• Work in an international environment with teams across different countries
• Scandinavian working style - flat structure, informal atmosphere & no formal dress code
• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
• Private medical care (LUX MED) and life insurance (Unum)
• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets - you choose)
• Employee Assistance Program (psychological, legal and financial support)
• Wellbeing initiatives, including sports activities and communities (e.g. running team)
• Structured onboarding and access to expert-led trainings
• Co-financing of education and certifications, supporting continuous professional development
• Employee referral bonus program
• Brand-new modern office full of greenery and plants
• On-site parking
• Spacious canteen with fresh breakfasts and lunches available daily

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Read More About Arla Global Shared Services

Global Shared Services brings together multiple functions based in the Punkt building in Gdańsk. Our teams support Arla’s global business across areas including IT, Finance, Procurement and HR, providing expertise, solutions and services that enable efficient business operations worldwide. From technology and digital solutions, through financial and procurement processes, to people-related services, we work together to support Arla’s business and its continued development. Together, we are dedicated to one collective mission ensuring an optimal global supply of fresh Arla products every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.