Traffic Technical Support Engineer

RTB House; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote or Hybrid cooperation

Contract of mandate or B2B contract

Global, award-winning employer

Job summary

RTB House is a next-generation performance DSP that uses Deep Learning AI to optimize campaigns. We are seeking a Technical Account Manager to be the primary technical resource for the TAM team, addressing questions, investigating issues, and unblocking client-facing work.

You will troubleshoot campaigns, tracking tags, data pipelines, and internal tooling, including high-impact cases on key accounts, while processing large volumes of structured client data files and configuring client

Qualifications

• Fluent English used for daily technical discussions.
• Basic SQL knowledge.
• Basic JavaScript or other scripting language knowledge.
• Analytical approach to problem solving.
• Good communication skills, especially for precise issue descriptions with other departments.
• Good self-organizing skills.

Responsibilities

• Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling - including high-impact cases on key accounts.
• Process and manage large volumes of structured client data files containing product and offer information used in ad campaigns - from initial setup and custom processing to diagnosing and fixing errors.
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing across the team.

Skills

Fluent English

Basic SQL

Basic JavaScript

Analytical thinking

Communication skills

Self-organization

Job description

We Are

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Location

Poland

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

You Will

• Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling - including high-impact cases on key accounts.
• Process and manage large volumes of structured client data files containing product and offer information used in ad campaigns - from initial setup and custom processing to diagnosing and fixing errors
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing across the team.

Desired Experience

• Fluent English - the technical issues are discussed in this language on a daily basis;
• Basic SQL knowledge;
• Basic JavaScript (or other scripting language) knowledge;
• Analytical approach to problem solving;
• Good communication skills, especially in terms of creating brief and precise descriptions of issues while being in touch with other departments;
• Good self-organizing skills.

Nice To Have

• Experience working with external APIs
• Experience handling XML, CSV, Google Sheets, and JSON files
• Experience working in Google WorkspaceSQL knowledge
• Familiarity with Linux environments

We Offer

• A flexible cooperation model - remote or hybrid - tailored to your preferences.
• Form of cooperation: contract of mandate or B2B contract.
• Collaboration with an award-winning organization that shapes the future of online marketing globally and is, on top, one of the fastest-growing tech companies in Europe, Deloitte - Fast 50 CE and Financial Times 1000: Europe's Fastest-Growing Companies.
• Opportunity to provide services in a truly international environment with the best people in one of the fastest-growing segments of online advertising with a proven history of customer satisfaction with our AI-powered retargeting technology.
• Opportunity to collaborate at the forefront of the ad-tech industry, shaping the future of digital advertising through data-driven insights.