Business Analyst - Panels & Tools

RTB House; Poland; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Intro onboarding framework

AI tech environment

Job summary

RTB House is seeking a proactive HQ Technical Support specialist to shape the evolution of internal panels and tools used daily by our global business units. You will collaborate across teams to streamline workflows and improve user experience.

In this role, you will analyze tools to identify friction points, translate business needs into clear specifications, and coordinate their implementation with development teams while supporting HQ operations and training initiatives.

Qualifications

• Fluency in English and Polish (written and spoken) to communicate with local tech teams and global stakeholders.
• Strong ability to explain complex technical topics and system behaviors clearly.
• Independent, proactive, and able to drive tasks forward without micromanagement.
• Analytical mindset, empathizing with users while aligning with HQ goals.

Responsibilities

• Shape the evolution of internal panels and tools used daily by our global business units.
• Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement.
• Translate internal business needs into clear specifications and coordinate their implementation with technical development teams.
• Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective.

Skills

English fluency

Polish fluency

Clear communication

Proactivity

Analytical mindset

Job description

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

The HQ Technical Support Team is crucial in driving our company’s success, working collaboratively to deliver seamless internal tool evolution, comprehensive documentation, and global product training for our teams worldwide.

You Will:

• Shape the evolution of internal panels and tools used daily by our global business units;
• Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement;
• Translate internal business needs into clear specifications and coordinate their implementation with technical development teams;
• Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective.

Desired Experience:

• Fluency in English and Polish (written and spoken) to communicate effectively with local tech teams and global stakeholders;
• An exceptional ability to explain complex technological topics and system behaviors clearly;
• High level of independence, proactivity, and the capability to drive tasks forward without micromanagement;
• An analytical mindset with the ability to step into the user's shoes while keeping the strategic goals of the headquarters in mind.

We Offer:

• 2 month introductory onboarding framework to fully master the operational daily routines of our internal users;
• An innovative environment that actively supports experimentation and the use of cutting-edge AI technologies.