Trading Support Engineer — FX & Electronic Trading
LSEG Business Services RM
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Benefits offered by this job
Job summary
LSEG seeks a Trading Specialist - ET to join our global team. The role focuses on technical and functional support for the trading application and its infrastructure, liaising with investment banks' business and technical staff, and working with developers, product managers and internal owners to deliver exceptional service to clients.
The ideal candidate brings strong technology skills, excellent communication, problem-solving ability and a willingness to learn.
Qualifications
- Proven experience in customer support within high-pressure environments.
- Experience supporting Forex trading workflows.
- Strong communication skills in English.
- Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL and TCP-IP.
- Familiarity with Cloud Technology and database administration.
Responsibilities
- Investigate and resolve client queries via phone or email.
- Document inquiries and resolution in Salesforce CRM.
- Provide guidance on system functionality and workflows.
- Identify urgent issues with potential P/L and franchise risk.
- Stay updated on market trends and contribute to knowledge base.
- Complete required regulatory trainings.
- Collaborate with internal and external resolver teams.
Skills
Tools
Job description
LSEG seeks a Trading Specialist - ET to join our global team. The role focuses on technical and functional support for the trading application and its infrastructure, liaising with investment banks' business and technical staff, and working with developers, product managers and internal owners to deliver exceptional service to clients.
The ideal candidate brings strong technology skills, excellent communication, problem-solving ability and a willingness to learn.
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