Trading Support Specialist — FX & Tech Operations

London Stock Exchange Group; Gdynia; On-site; PLN 114,000 - 180,000; Full time

Benefits offered by this job

Annual Bonus Plan

Job summary

London Stock Exchange Group (LSEG) seeks a proactive Trading Specialist – ET to deliver technical and functional support for trading applications and their infrastructure. You will liaise with investment banks and internal teams, resolving client queries via phone and email, documenting interactions in Salesforce, and guiding clients on system functionality.

Ideal candidates bring experience in Forex trading workflows, strong communication, problem solving, and a collaborative mindset to thrive

Qualifications

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Forex trading workflows.
• Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP.
• Knowledge of Cloud Technology, Azure, and Database Administration.
• Problem solving: defines a problem, generates solutions and evaluates and identifies the best solution to overcome the problem.
• Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked.
• Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
• Customer empathy: Identifies a customer’s emotional needs, understands the reasons behind that need and responds to it optimally and appropriately.
• Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
• Collaboration: Works optimally with others and adapts ways of working to achieve a common goal.
• Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
• Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline.

Responsibilities

• Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email.
• Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
• Provide clients with guidance on system functionality and workflow
• Identify and communicate urgent issues that may have associated P/L and franchise risk
• Build knowledge of the marketplace and keep up with current industry trends
• Contribute to knowledge management efforts
• Complete required trainings - regulatory and otherwise

Skills

Customer support

Communication

Problem solving

Team collaboration

Attention to detail

Telephone proficiency

Forex trading workflows

Tools

Salesforce CRM

HTML5

Linux RedHat

XML

MySQL

TCP-IP

Azure

Job description

London Stock Exchange Group (LSEG) seeks a proactive Trading Specialist – ET to deliver technical and functional support for trading applications and their infrastructure. You will liaise with investment banks and internal teams, resolving client queries via phone and email, documenting interactions in Salesforce, and guiding clients on system functionality.

Ideal candidates bring experience in Forex trading workflows, strong communication, problem solving, and a collaborative mindset to thrive