Specialist - Electronic Trading

POL007 Refinitiv Poland Spółka z o.o.; Gdynia; On-site; PLN 114,000 - 180,000; Full time

Benefits offered by this job

Annual Bonus Plan

Job summary

London Stock Exchange Group (LSEG) seeks a proactive Trading Specialist – ET to deliver technical and functional support for trading applications and their infrastructure. You will liaise with investment banks and internal teams, resolving client queries via phone and email, documenting interactions in Salesforce, and guiding clients on system functionality.

Ideal candidates bring experience in Forex trading workflows, strong communication, problem solving, and a collaborative mindset to thrive

Qualifications

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Forex trading workflows.
• Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP.
• Knowledge of Cloud Technology, Azure, and Database Administration.
• Problem solving: defines a problem, generates solutions and evaluates and identifies the best solution to overcome the problem.
• Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked.
• Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
• Customer empathy: Identifies a customer’s emotional needs, understands the reasons behind that need and responds to it optimally and appropriately.
• Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
• Collaboration: Works optimally with others and adapts ways of working to achieve a common goal.
• Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
• Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline.

Responsibilities

• Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email.
• Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
• Provide clients with guidance on system functionality and workflow
• Identify and communicate urgent issues that may have associated P/L and franchise risk
• Build knowledge of the marketplace and keep up with current industry trends
• Contribute to knowledge management efforts
• Complete required trainings - regulatory and otherwise

Skills

Customer support

Communication

Problem solving

Team collaboration

Attention to detail

Telephone proficiency

Forex trading workflows

Tools

Salesforce CRM

HTML5

Linux RedHat

XML

MySQL

TCP-IP

Azure

Job description

Trading Specialist – ET

We are looking for an energetic and dynamic Trading Support professional to join our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all customers. To be the ideal candidate you will be proficient with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. The right personality will match our ambitious, open, and focused culture, while putting the needs of our clients first and aspiring to achieve the goals set by our management team.

Role Responsibilities

• Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email
• Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
• Provide clients with guidance on system functionality and workflow
• Identify and communicate urgent issues that may have associated P/L and franchise risk
• Build knowledge of the marketplace and keep up with current industry trends
• Contribute to knowledge management efforts
• Complete required trainings - regulatory and otherwise

Required Qualifications and Experience

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Forex trading workflows.
• Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP
• Knowledge of Cloud Technology, Azure, and Database Administration
• Problem solving: defines a problem generates solutions and evaluates and identifies the best solution to overcome the problem.
• Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked.
• Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
• Customer empathy: Identifies a customer's emotional needs, understands the reasons behind that need and responds to it optimally and appropriately.
• Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
• Collaboration: Works optimally with others and adapts ways of working to achieve a common goal.
• Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
• Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline

Career Stage

Senior Associate

Compensation Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 113,700 zł - 179,900 zł. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (“bonus plan”). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.