Tier 2 Gaming Support Engineer — Live Incidents
Aristocrat Gaming
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Aristocrat is seeking a Tier 2 Support Engineer to provide high-quality technical assistance to operators and partners, ensuring quick issue resolution and system reliability. You will diagnose production problems, analyze logs, and work with DevOps and development teams to implement fixes.
The role requires strong networking knowledge, Linux experience, and familiarity with incident management, SLAs, and effective written communication across technical and non-technical stakeholders.
Qualifications
- Experience with Tier 2/L2 support in software, SaaS, gaming, or multi‑discipline systems.
- Strong understanding of TCP/IP and network concepts.
- Experience with Linux-based systems.
- Familiarity with ticketing systems and operational dashboards.
- Knowledge of incident management and SLA-driven processes.
Responsibilities
- Deliver Tier 2 technical assistance to operators and partners via Zendesk and email.
- Analyze symptoms, logs, and system behavior to identify issues.
- Set up and configure production and pre‑production systems with DevOps input.
- Collaborate with operations and product teams for smooth rollouts.
- Investigate issues related to video broadcasting technologies.
- Monitor systems and respond to alerts promptly.
- Build, update, and maintain runbooks and documentation.
- Escalate complex issues to Engineering/DevOps with clear context.
Skills
Tools
Job description
Aristocrat is seeking a Tier 2 Support Engineer to provide high-quality technical assistance to operators and partners, ensuring quick issue resolution and system reliability. You will diagnose production problems, analyze logs, and work with DevOps and development teams to implement fixes.
The role requires strong networking knowledge, Linux experience, and familiarity with incident management, SLAs, and effective written communication across technical and non-technical stakeholders.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
