Tier 2 Gaming Systems Support Engineer

GamblingCareers.com; Warszawa; On-site; PLN 261,000 - 372,000; Full time

Job summary

Aristocrat is seeking a Tier 2 Support Engineer to deliver technical assistance for operators and partners, diagnosing production issues and coordinating with DevOps and development teams. You will work with Linux-based systems, monitor production environments, and maintain runbooks and documentation.

Ideal candidates will have strong incident management skills, live-incident composure, and the ability to communicate clearly with both technical and non-technical stakeholders.

Qualifications

• Experience in Tier 2/L2 technical support within software, SaaS, gaming, or multi-discipline systems.
• Solid understanding of computer networks and configurations (TCP/IP, ports, protocols).
• Experience working with Linux-based systems.
• Familiarity with ticketing systems and operational dashboards.

Responsibilities

• Deliver Tier 2 technical assistance to operators and partners through Zendesk and emails by diagnosing and fixing production problems.
• Analyze symptoms, logs, alerts, and system behavior to identify and address issues.
• Set up and configure production and pre-production systems, working closely with DevOps and development teams.
• Collaborate with operations and product teams for seamless product rollout.
• Investigate issues related to video broadcasting technologies.
• Monitor systems and respond to alerts promptly.
• Build, update, and maintain technical documentation and runbooks.
• Advance complex or unresolved issues to Engineering/DevOps with clear technical context and evidence.
• Perform basic database-level analysis.
• Analyze logs and troubleshoot production issues in real-time systems.

Skills

Tier 2 support

Networking TCP/IP

Linux

Confluence/Jira

Monitoring/alerting

DevOps basics

Incident management

Root cause analysis

Written communication

Team collaboration

Tools

Confluence

Jira

Grafana

Prometheus

Job description

Aristocrat is seeking a Tier 2 Support Engineer to deliver technical assistance for operators and partners, diagnosing production issues and coordinating with DevOps and development teams. You will work with Linux-based systems, monitor production environments, and maintain runbooks and documentation.

Ideal candidates will have strong incident management skills, live-incident composure, and the ability to communicate clearly with both technical and non-technical stakeholders.