Technical Writer (Airline or travel tech industry experience)

TPConnects Technologies; Województwo mazowieckie; On-site; PLN 90,000 - 130,000; Full time

Job summary

TPConnects Technologies seeks a Technical Writer to join the Iris Product Team, owning documentation across API guides, portal user guides, and release notes for both B2B and B2C audiences. You will collaborate with product managers, engineers, and QA to ensure accurate, timely, and well-structured content.

Experience in airline or travel tech, strong English, and proficiency with Markdown, OpenAPI/Swagger, and a modern documentation CMS are essential.

Qualifications

• Experience as Technical Writer in SaaS or API-first product environment.
• Solid familiarity with NDC, GDS, LCC concepts is preferred.
• Native or first-language English fluency; strong clarity and precision required.
• Ability to maintain product glossary and enforce naming conventions across surfaces.
• Experience with Markdown and Git-based documentation workflows.

Responsibilities

• Write and maintain technical documentation for Iris platform: API integration guides, portal guides, admin guides, release notes.
• Collaborate with product managers and engineers to understand feature scope and document proactively.
• Review UI designs in Figma and create annotated screenshots for docs.
• Verify features in test environments and capture screenshots for documentation.
• Create training videos and screencasts to support documentation and onboarding.
• Manage documentation branches in Git and coordinate releases with engineering.
• Prepare release notes for each product cycle.
• Maintain terminology standards and consistency across surfaces.

Skills

Technical writing

API documentation

Markdown

OpenAPI/Swagger

Postman

Figma

Documentation CMS

Jira/Confluence

English language

Tools

ReadMe

GitBook

Stoplight

MadCap Flare

Postman

Swagger/OpenAPI

Figma

Jira

Confluence

Job description

Technical Writer (Airline or travel tech industry experience)

TPConnects is a travel technology company specialising in airline distribution.Our flagship product, Iris, is a modern distribution platform that connectstravel agencies and direct consumers to airline content via NDC, GDS, andlow-cost carrier (LCC) content. This role sits within the Iris product team,working exclusively on Iris documentation.

About the role

We are looking for a Technical Writer to join the Technical DocumentationTeam within the Iris Product Team. You will own documentation for multipleIris product squads, working closely with product managers, engineers, andQA to produce accurate, timely, and well-structured content across our APIguides, portal user guides, and release notes for both B2B and B2Caudiences.

Role Title

Technical Writer (Airline or travel tech industry experience)

Role Location

Warsaw, Poland / Dubai, UAE

Key Responsibilities:

• Write and maintain technical documentation for the Iris platform: API integration guides, portal user guides, admin guides, and release notes
• Work directly with product managers and engineers to understand feature scope before and during development, raising questions proactively rather than waiting to be told what to document
• Use Figma to review UI designs ahead of test environment availability andto create annotated screenshots and screen mockups for documentation
• Verify features in test environments, capture and annotate screenshots,and upload them to the documentation platform
• Create training videos and screencasts to support written documentationand onboarding materials
• Manage documentation branches in Git and coordinate releases with theengineering team
• Prepare release notes for each product release cycle
• Work across multiple squads simultaneously, managing competingdocumentation priorities
• Maintain and enforce product terminology standards and glossaries,ensuring consistency across all documentation surfaces
• Write and review UX copy including UI labels, tooltips, error messages, andin-product guidance to ensure consistency with documentation standards

What we are looking for:

• Airline or travel technology industry experience is strongly preferred: solidfamiliarity with NDC, GDS, LCC, PNR workflows, and airline distributionconcepts is essential to performing this role effectively from day one
• Minimum 5 years of experience as a Technical Writer in a SaaS or API-firstproduct environment
• Native or first-language English fluency: our documentation is customer-facing and must meet a high standard of clarity and precision
• Strong discipline around terminology consistency: able to maintain andapply a product glossary, enforce naming conventions across multiple docsurfaces, and flag terminology drift when it occurs
• Hands-on experience with a documentation CMS (ReadMe, GitBook,Stoplight, MadCap Flare, or similar)
• Experience with Markdown and a Git-based documentation workflow(branching, PRs, merging)
• Experience with Postman for API testing, building and maintainingcollections, and verifying request/response behaviour
• Solid knowledge of OpenAPI/Swagger: able to read and interpret specsindependently, identify schema changes, and translate API behaviour intoclear developer-facing documentation
• Experience working with JSON: able to read and interpret API request andresponse structures, identify field-level changes, and use JSON examplesaccurately in documentationExperience documenting REST APIs or NDC-based airline APIs
• Familiarity with Jira and Confluence for feature tracking anddocumentation planning
• Proficiency in Figma: both for reviewing product designs and for creatingannotated screenshots and screen assets for use in documentation
• Experience creating training videos or screencasts to complement writtendocumentation
• Comfort working in an agile delivery environment across multiple squadssimultaneously
• Proactive communicator: raises questions and flags issues early, withoutwaiting to be prompted
• Highly detail-oriented: catches terminology inconsistencies, field namechanges, and content errors before they reach customers
• Self-organised and able to work independently across multipleworkstreams with minimal supervision
• Comfortable managing stakeholder relationships across engineering,product, and QA teams, and confident asking hard questions when scopeor content is unclear
• Adaptable: handles shifting priorities, mid-cycle scope changes, anddelivery pressure without friction
• Intellectually curious: enjoys digging into complex technical domains andunderstanding how things work, not just documenting what they are told

Nice to have:

• Experience with ReadMe.com specifically
• Basic image editing or annotation skills for screenshot preparation