Technical Support Specialist

Connect-AI; Warszawa; Hybrid; PLN 150,000 - 225,000; Full time

Job summary

Connect-AI in Warsaw is expanding its EMEA technical operation and seeks a Technical Support Specialist with strong GIS and Esri expertise to join the team. You’ll diagnose and resolve complex GIS issues across ArcGIS Pro/Enterprise, databases and supporting infrastructure, while working with customers across Europe and collaborating with Product, Engineering and Project teams.

You don’t need to speak Polish; strong English is the key requirement, and there’s a Warsaw-hybrid model with 3–4 days

Qualifications

• 3–5 years’ experience in technical support or GIS-related customer facing roles.
• Strong experience with ArcGIS Server / Enterprise and ArcGIS Pro.
• Experience in GIS data analysis and geoprocessing.
• Exposure to Python or scripting is highly valuable.

Responsibilities

• Diagnose and resolve complex GIS and software issues.
• Troubleshoot ArcGIS Pro, ArcGIS Enterprise / Server and Esri Portal.
• Analyse GIS data, mapping workflows and geoprocessing issues.
• Investigate database, web service and application configuration problems.
• Act as a trusted technical advisor to customers.
• Support platform upgrades, configurations and integrations.
• Test fixes and new functionality; collaborate with Product, Engineering and Project teams.
• Help customers derive more value from GIS technology and workflows.

Skills

GIS expertise

ArcGIS Pro

ArcGIS Enterprise / Server

Python or scripting

Complex troubleshooting

Customer-facing support

Tools

Esri GIS suite

Job description

Warsaw, Poland | Hybrid

PLN 150,000–225,000 gross

English-speaking environment

Permanent

I’m partnering with a growing international technology business that is expanding its EMEA technical operation in Warsaw, and we’re looking for a Technical Support Specialist with strong GIS / Esri expertise to join the team.

This isn’t a traditional first-line support position.

You’ll be working directly with customers across Europe, getting under the hood of genuinely complex technical issues across GIS applications, Esri environments, databases and supporting infrastructure.

What you’ll be doing

• Diagnose and resolve complex GIS and software issues
• Troubleshoot ArcGIS Pro, ArcGIS Enterprise / Server and Esri Portal
• Analyse GIS data, mapping workflows and geoprocessing issues
• Investigate database, web service and application configuration problems
• Work directly with customers as a trusted technical advisor
• Support platform upgrades, configurations and integrations
• Test fixes and new functionality
• Work closely with Product, Engineering and Project teams on complex escalations
• Help customers get more value from their GIS technology and workflows

What we’re looking for

You’ll ideally bring 3–5 years’ experience across technical support, GIS, application support or a similarly technical customer-facing environment.

Strong experience with:

• ArcGIS Server / Enterprise
• GIS data analysis & geoprocessing
• Complex technical troubleshooting
• Customer-facing technical support

Exposure to Python or scripting would also be highly valuable.

Particularly interesting if you’ve worked with:

• APIs or system integrations
• Utilities
• Network planning
• Construction or asset management
• Windows Server / IIS
• Cloud, hybrid or on-prem application environments

You don't need to speak Polish — strong English is the key requirement.

The preference is for someone who can be in the Warsaw office around 3–4 days per week, although relocation from elsewhere in Europe can be considered for the right person.

Why consider it?

The EMEA operation is growing quickly, Warsaw is becoming an increasingly important technical hub, and this person will have the opportunity to play a meaningful role as the team expands.

You’ll get direct customer exposure, work with sophisticated GIS technology, collaborate closely with engineering and product teams, and have plenty of scope to increase your responsibility as the organisation grows.

Salary: PLN 150,000–225,000 gross per year

#GIS #Esri #ArcGIS #TechnicalSupport #WarsawJobs #PolandJobs #Geospatial #ArcGISEnterprise