Technical Support Specialist

ALTEN Polska; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medicover medical care

Medicover Benefits platform

Medicover Sport card

Referral Program

Layette for a newborn employee’s child

Group life insurance

Job summary

ALTEN Polska is a leading engineering and IT services provider seeking an IT Support professional to join our team in Kraków. You will handle first-line support for video surveillance and security solutions, troubleshooting hardware, software, and network issues, and assisting clients via phone, email, chat, and remote sessions.

The role requires 2+ years in IT support, strong problem-solving skills, basic networking knowledge, and good English for technical discussions.

Qualifications

• 2+ years of experience in IT Support, Service Desk, Help Desk, or a similar role.
• Experience troubleshooting hardware, software, and connectivity issues.
• Basic knowledge of computer networking and device configuration.
• Strong problem-solving and troubleshooting skills.
• Ability to provide remote technical support.
• Good communication and customer service skills.
• English proficiency sufficient for technical discussions.

Responsibilities

• Provide first-line technical support for video surveillance and security solutions.
• Troubleshoot hardware, software, and network-related issues.
• Handle customer inquiries via phone, email, chat, and remote sessions.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to higher support levels when required.
• Collaborate with global technical support teams.
• Participate in on-call support for critical incidents.

Skills

IT Support

Troubleshooting

Networking basics

Remote support

Customer service

Communication

Technical English

Tools

CCTV systems

IP cameras

ONVIF

Video streaming

Access control

Cloud environments

Security technologies

CCNA

CompTIA A+

MCSA

Job description

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support companies in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Key Responsibilities:

• Provide first-line technical support for video surveillance and security solutions.
• Troubleshoot hardware, software, and network-related issues.
• Handle customer inquiries via phone, email, chat, and remote sessions.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to higher support levels when required.
• Collaborate with global technical support teams.
• Participate in on-call support for critical incidents.

The ideal candidate for this position will have:

• 2+ years of experience in IT Support, Service Desk, Help Desk, or a similar role.
• Experience troubleshooting hardware, software, and connectivity issues.
• Basic knowledge of computer networking and device configuration.
• Strong problem-solving and troubleshooting skills.
• Ability to provide remote technical support.
• Good communication and customer service skills.
• English proficiency sufficient for technical discussions.

Nice to Have

• Experience with CCTV systems and IP cameras.
• Knowledge of ONVIF, video streaming, and access control systems.
• Experience in telecommunications, cloud environments, or security technologies.
• Technical certifications such as CCNA, CompTIA A+, or MCSA.

We offer

We offer a full-time employment contract

• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• Medicover medical care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Join our team and let’s build tomorrow’s world today!

NOTICE: We kindly inform you that we will contact the selected candidates.