Technical Support Engineer (Poland)

CHISAGE ESS; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

Chisage New Energy in Warsaw is seeking a Technical Support Engineer to deliver top-tier technical assistance for inverters and battery systems, supporting clients and partners across Europe.

You will troubleshoot issues, guide installation and maintenance, train customers, and collaborate with R&D and sales to improve products, while ensuring compliance with industry standards.

Qualifications

• Strong knowledge of inverter and battery technologies with hands-on troubleshooting experience.
• Excellent problem-solving and customer service abilities.
• Ability to clearly explain complex technical concepts in writing and verbally.

Responsibilities

• Provide prompt and effective technical support for inverters and battery systems to clients and partners.
• Guide customers through installation, configuration, and maintenance processes for Chisage products.
• Deliver technical training sessions for clients, distributors, and internal teams and develop training materials.

Skills

Technical Expertise

Customer-Focused

Communication Skills

Experience in energy or electronics

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Job description

Chisage New Energy is a global leader in the inverter and battery industry, committed to driving innovation in renewable energy solutions. As we expand our operations in Europe, we are seeking a skilled and customer-focused Technical Support Engineer to join our team. This role is critical in providing top-tier technical assistance and ensuring customer satisfaction.

Key Responsibilities

Technical Support

• Provide prompt and effective technical support for inverters and battery systems to clients and partners.
• Troubleshoot and resolve technical issues via email, phone, or on-site visits as required.

Installation and Maintenance Assistance

• Guide customers through installation, configuration, and maintenance processes for Chisage products.
• Conduct regular inspections and technical audits to ensure product reliability and performance.

Customer Training

• Deliver technical training sessions for clients, distributors, and internal teams to enhance product knowledge.
• Create and update user manuals, training materials, and technical documentation.

Product Feedback and Collaboration

• Collect and analyze customer feedback to identify common technical challenges and propose product improvements.
• Collaborate with R&D and sales teams to enhance product features and address customer needs.

Compliance and Reporting

• Ensure all activities comply with company policies and relevant industry standards.
• Maintain accurate records of support activities and prepare regular technical reports for management.

What We're Looking For

• Technical Expertise: Strong knowledge of inverter and battery technologies, with hands-on experience in troubleshooting and maintenance.
• Customer-Focused: Excellent problem-solving skills and a passion for delivering outstanding customer service.
• Communication Skills: Ability to explain complex technical concepts clearly and effectively, both in writing and in person.
• Experience: 2+ years in a technical support or related role, preferably in the energy or electronics industry.
• Educational Background: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.

Join Chisage New Energy as we build a sustainable future together.