Technical Service Engineer

Kehua Tech; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Kehua Tech in Warsaw, Poland seeks a Technical Support Engineer to bridge customer needs and product teams. You will support installation, maintenance and service of central inverters for photovoltaic plants and provide training to clients.

The role emphasizes hands-on technical work, post-sale support, and collaboration with sales to strengthen customer relationships while ensuring high reliability and performance of our inverter solutions.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, or related field.
• Profound understanding of electrical and electronic theory, automation control systems, and inverter technology.
• 1–3 years hands-on experience in installation and maintenance of central inverter products.

Responsibilities

• Installation and Maintenance: Oversee the installation and ongoing maintenance of central inverters within photovoltaic plants, ensuring optimal performance and reliability.
• Service Provision: Adhere to service contracts and plans, delivering scheduled inspection services to clients, and ensuring compliance with quality standards.
• Technical Issue Resolution: Identify and document technical issues, providing comprehensive maintenance and analysis reports that contribute to product improvements and upgrades.
• Sales Support and Customer Relations: Collaborate with sales personnel to maintain strong customer relationships and offer technical training to clients, enhancing their understanding and use of our products.

Skills

Electrical engineering

Inverter technology

Customer support

Troubleshooting

Field service

Education

Bachelor's degree in Electrical Engineering, Electronics, or related field

Job description

As a technical Support Engineer, you will be a vital link between our company and our customers, ensuring seamless post-sale support for our photovoltaic solutions. Your role will involve technical expertise in the installation, maintenance, and service of central inverters, as well as providing valuable insights and training to our clients.

About the Role

This role will involve technical expertise in the installation, maintenance, and service of central inverters, as well as providing valuable insights and training to our clients.

Responsibilities

• Installation and Maintenance: Oversee the installation and ongoing maintenance of central inverters within photovoltaic plants, ensuring optimal performance and reliability.
• Service Provision: Adhere to service contracts and plans, delivering scheduled inspection services to clients, and ensuring compliance with quality standards.
• Technical Issue Resolution: Identify and document technical issues, providing comprehensive maintenance and analysis reports that contribute to product improvements and upgrades.
• Sales Support and Customer Relations: Collaborate with sales personnel to maintain strong customer relationships and offer technical training to clients, enhancing their understanding and use of our products.

Qualifications

• Educational Background: A Bachelor's degree in a relevant field such as Electrical Engineering, Electronics, or a related discipline.
• Technical Knowledge: Profound understanding of electrical and electronic theory, automation control systems, and inverter technology.
• Professional Experience: 1-3 years of hands-on experience in the installation and maintenance of central inverter products, demonstrating a track record of technical proficiency.