Change Management/ BIM

TeleTech Holdings, Inc.; Poland; On-site; PLN 190,597 - 275,306; Full time

Benefits offered by this job

Private Medical Care

Wellness Benefits

Multisport Card

Reimbursement Program

Tuition Program

Job summary

TeleTech Holdings, Inc. is seeking a Change Manager/BIM in Krakow, Poland to enhance business processes and support project management initiatives. This role will involve analyzing metrics, managing client communications, and overseeing equipment installations.

You will be part of a culture that values community support and offers comprehensive benefits, including wellness programs and private medical care. Join a diverse team focused on empowering each other and driving innovation.

Qualifications

• Experience in project management and coordinating tasks.
• Ability to analyze performance metrics and drive process improvements.
• Strong communication skills for interdepartmental collaboration.

Responsibilities

• Manage tasks assigned by clients and ensure project deliverables.
• Conduct performance analysis and support process improvements.
• Assist in end-to-end project management and system implementations.

Skills

Project Management

Performance Analysis

Client Communication

Leadership Skills

Business Acumen

Process Innovation

Background in Business Operations

Job description

Job Description - Change Management/ BIM (04C9G)

Change Management/ BIM

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Changed Manager/BIM working in Office in Krakow in Poland you’ll be a part of bringing humanity to business.

Support the current business process automation including: process improvement assessments, supporting business case information used to prioritize projects, project management of systems, launch, reporting or other projects, analyze support performance metrics and identify root cause and improvement initiatives, manage program action item log, communicate with and between the program, all support organizations and the client.

• Project Management – Manage Tasks assigned by client
• Performance Analysis and Process Improvement
• Interdepartmental and client communications
• Proven leadership skills
• Strong business acumen
• Process Innovation helpful
• Background in business operations a bonus
• Handle the laptop updates
• Interface with support organizations to improve program capabilities and performance.
• Work on program issues list
• Assist in End‑to‑end Project Management of all systems implementation, program launches and other related projects through stabilization.
• Assist for UAT and stabilization and testing to ensure smooth deployments.
• Other duties as it relates to operation support to the programs.
• Issue, install and receive the equipment to and from the user/s
• Provide replacement support and service of accessories (mouses, keyboards, headsets etc)
• Maintain asset/inventory of devices/accessories and periodically update the Site IT POC at Krakow and/or Site IT Supervisor
• Be the first point of contact in case of problems with the Client's platforms.
• Provide and support the users with basic information on the induction day 1 (how to reset password – help.ttec.com, how to access web version of the outlook)
• Understand and enforce IT policies and follow all security compliance practices.
• Keep the IT Supervisor informed of all changes, hardware and software failures, and operational issues.
• Complete assigned work orders by due date within established goals.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)
• Multisport Card

Reimbursement program and tuition program

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.