Technical Support Engineer

Infinity Quest Limited; Województwo małopolskie; On-site; PLN 65,000 - 100,000; Full time

Job summary

Infinity Quest Limited is seeking a Technical Support Engineer specializing in Identity and Access Management and Azure AD. You will work with customers and IT professionals to analyze issues and deliver solutions, combining strong technical knowledge with clear communication.

Responsibilities include engaging with Azure customers, solving complex problems, developing code samples and quick-start guides, and driving customer success through proactive improvements and collaboration.

Qualifications

• Customer-focused, solutions-oriented, and detail-driven in handling support issues from analysis to resolution.
• Strong ownership, clear communication, and collaborative mindset with internal and external stakeholders.
• Solid programming logic and problem-solving skills for complex Azure AD scenarios.
• Experience with Azure AD services and cloud identity management preferred.

Responsibilities

• Engage directly with Azure customers and IT professionals to answer technical questions and resolve issues.
• Solve highly complex problems requiring in-depth product knowledge and cross-product support.
• Develop code samples, quick-start guides, and how-tos for cloud scenarios.
• Provide prompt, detailed, customer-oriented service to customers and developers.
• Identify opportunities to optimize processes and tooling to improve customer happiness.

Skills

Azure AD

Microsoft Identity & Access Management

AAD Group Management

Tenant & Domain Management

Azure RBAC

Microsoft Graph API

Azure AD Roles and Administrators UI

Privilege Identity Management (PIM)

Azure AD Access Reviews

Azure AD Password Protection

Active Directory

LDAP

Tools

LDAP

Azure Key Vault

Job description

Technical Support Engineer (Identity and Access Management / Azure AD)

The ideal candidate should be customer-focused, technically strong, detail-oriented, and capable of managing support issues from initial analysis through final resolution. The candidate should demonstrate ownership, clear communication, and the ability to work collaboratively with internal and external stakeholders.

Primary Skills:

Azure AD, Microsoft Identity & Access Management, AAD Group Management, Tenant & Domain Management, Azure RBAC (Role-Based Access Control), Microsoft Graph API, Azure AD Roles and Administrators UI, Privilege Identity Management (PIM), Azure AD Access Reviews, Azure AD Password Protection

Role Description:

Need Azure AD Engineer who is passionate in research and provide solutions on Azure AD services. Should have good programming logic and problem-solving skills. Respond and analyze complex queries of technical and functional nature not in routine and require deviation from standard procedures.

Responsibilities:

Engaging directly with Azure Customers and IT professionals in forums to answer technical questions and help solving technical problems.

Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty may include support of additional product line.

Develop code samples, quick-start and how-to guides helping customer understand complex cloud scenarios.

Providing prompt, efficient, detailed, customer-oriented service to customers and developers.

Adapt response and extensive research as per customer response.

Candidate should demonstrate great accountability, customer obsession and technical leadership.

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.

Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

Required Technical Skills:

Expert knowledge of Active Directory, Active Directory Management, Create and deleting the directories, Active directory domain services (ADDS) + LDAP, Manage the Security group and group membership, Dynamic membership rule based on user or device id, Assigning the license and roles (user based or group based), Creating RBAC Role, Custom roles, Key vault creation and management, Privileged identity management (PIM), Azure AD password protection, SSPR and modes of SSPR, Azure AD B2C and B2B, Activity logs, Adding guest user with or without mail box, Admin Takeover for viral tenant (Need access to DNS Server).