Technical Support Engineer

Hitachi Vantara; Kraków; Hybrid; PLN 120,000 - 150,000; Full time

Job summary

Hitachi Vantara Krakow is seeking an experienced technical support professional to provide remote assistance for enterprise storage, software, and infrastructure systems. You will own customer cases from triage to resolution and collaborate with global teams to resolve complex problems.

The role requires strong customer service, clear communication, and solid problem-solving in a fast-paced environment, with hybrid work 1 day per month in the Krakow office.

Qualifications

• Strong customer service focus and clear communication skills.
• Solid problem‑solving skills and ability to multitask in a fast‑paced environment.
• Experience in two or more areas: Enterprise storage (Hitachi/Dell/IBM), Fibre Channel, NAS, IP networking (TCP/IP, AD), Cloud platforms, Python / REST API, Windows, Linux, VMware, Enterprise apps (Veritas, MSCS, Oracle, Exchange).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Provide remote technical support for enterprise storage, software, and infrastructure systems.
• Troubleshoot configuration issues, product failures, and customer technical enquiries.
• Own customer cases from initial triage to resolution or escalation.
• Collaborate with global support, engineering, and services teams to resolve complex problems.
• Maintain service levels and help manage inbound support queues.
• Contribute to knowledge articles, documentation, and continuous improvement initiatives.
• Participate in 24×7 global support operations (including occasional weekends/holidays).

Skills

Customer service

Communication

Problem solving

Enterprise storage

Fibre Channel

NAS

IP networking

Cloud platforms

Python REST

Windows/Linux

VMware

Enterprise apps

Education

Bachelor’s degree or equivalent experience

Tools

Veritas

MSCS

Oracle

Exchange

Job description

Our Company

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.

Location

Krakow, Poland

Function

(DEAI HV) GCSS

Requisition ID

R0139788

Meet Our Team

We represent Hitachi Vantara Global Support, providing Level 1 to Level 3, remote technical support to all of Hitachi Vantara customers. Working hand in hand with our field support and sustaining engineering teams, we help to provide end to end support for all our solutions for all market segments. This role is based in our Krakow office following a hybrid model (1 day per month in office) and offers structured training, professional growth, and the opportunity to work in a global, engineering‑driven support organisation.

What You’ll Do

• Provide remote technical support for enterprise storage, software, and infrastructure systems.
• Troubleshoot configuration issues, product failures, and customer technical enquiries.
• Own customer cases from initial triage to resolution or escalation.
• Collaborate with global support, engineering, and services teams to resolve complex problems.
• Maintain service levels and help manage inbound support queues.
• Contribute to knowledge articles, documentation, and continuous improvement initiatives.
• Participate in 24×7 global support operations (including occasional weekends/holidays).

What You Bring

• Strong customer service focus and clear communication skills.
• Solid problem‑solving skills and ability to multitask in a fast‑paced environment.
• Experience in two or more areas:
• Enterprise storage (Hitachi/Dell/IBM)
• Fibre Channel
• NAS
• IP networking (TCP/IP, AD)
• Cloud platforms
• Python / REST API
• Windows, Linux, VMware
• Enterprise apps (Veritas, MSCS, Oracle, Exchange)
• A self‑motivated, proactive attitude and willingness to learn new technologies.
• Bachelor’s degree or equivalent experience.

Optional Practice‑Specific Skills

• Content (Object): HCP, middleware platforms, REST/Java troubleshooting, GUI troubleshooting, network stack L1–L7, PostgreSQL.
• Software/Compute: OS platforms, hypervisors, converged infrastructure, enterprise apps, RAID.
• HNAS: Filesystem protocols (CIFS/NFS), TCP/IP, Fibre Channel, C++, AD/DNS/LDAP, replication/dedupe.

About Us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

Equal opportunity

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.