Technical Service Specialist

WiP Jobs Recruitment; Katowice; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Permanent contract

Private medical care

Annual engagement bonuses

Career growth opportunities

Multinational environment

Free fruits, tea and coffee

Initial and development training

Job summary

WiP Jobs Recruitment is seeking a Technical Service Specialist with Czech language for a global energy solutions provider in Poland. You will handle onsite/offsite troubleshooting for PV, inverters, energy storage, and grid-tie systems, communicating in Czech and English while documenting cases.

The role emphasizes fast-paced multitasking, strong customer service, and the ability to build solid client relationships within a multinational setting.

Qualifications

• Higher education in Electrical Engineering or related field.
• 2 years in professional customer service and technical support.
• Fluent Czech in speaking and writing.
• Business-level English communication.
• Basic understanding of IP networking.
• Excellent listening and questioning skills.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Experience in an international organization is a plus.
• Solid interpersonal skills and relationship building.
• Valid work permit for Poland or EU ID.

Responsibilities

• Answer inbound calls, chats, and emails from customers and contractors.
• Troubleshoot Optimizer, Inverter, EC chargers, energy storage, and Smart Energy solutions onsite/offsite.
• Assist with troubleshooting grid-tie solar system issues during installation/start-up.
• Coordinate with operations to authorize release of parts.
• Update knowledge base with new troubleshooting information.
• Document all activity in ticketing and database systems.
• Participate in training and LMS maintenance.

Skills

Czech language

English communication

Interpersonal skills

Multitasking

Customer service mindset

Solar PV knowledge

Education

Electrical Engineering degree

Tools

Microsoft Office

Job description

About the job Technical Service Specialist

On behalf of one of our clients a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management is looking for a Technical Service Specialist with Czech for a unique and dynamic position.

What Do You Need To Start?

• Higher education/ Bachelor/Masters degree in Electrical Engineering, Technical Background, or related fields is a must;
• Ideally 2 years of experience in professional customer service and technical support;
• Fluent in Czech language in spoken and written;
• Business communication skills in English;
• Fluent with Microsoft Office products;
• Experience with solar electric products, PV, or similar is a plus;
• Basic understanding of IP network technology;
• Exceptional listening and questioning skills;
• Excellent verbal and written communication skills;
• Ability to multitask in a very fast-paced environment;
• Experience working for an international organization is preferred;
• Excellent interpersonal skills and proven ability to build solid relationships with customers, peers, and managers;
• Valid work permit for Poland or EU ID.

What Duties Will Help You Grow?

• Answer inbound calls cases, chats, and e-mails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers;
• Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start-up of products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available;
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors;
• Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls;
• Document all activity in the ticketing system and other database software platforms;
• Use of troubleshooting tools;
• Take part in and fulfill all training activities required for the job, including e-learning online training, and hands-on;
• Maintain technical knowledge using a Learning management system (LMS).

What We Have Prepared For You

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Engagement bonuses every year;
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Free fresh fruits, thè, and coffee every day;
• Professional initial and development training.