Technical Presales Consultant (HPE)

TD SYNNEX Brasil Ltda; Województwo mazowieckie; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Elective Benefits

Leadership Programs

Life Empowerment Program

DEI & Inclusion

Onboarding Program

Job summary

TD SYNNEX Brasil Ltda in Poland seeks a certified engineer with vendor specialization to design and support vendor solutions for customers and the sales organization. You will use internal and partner tools to craft bills of materials, respond to inquiries, and ensure SLAs are met while educating stakeholders on products and technologies.

You will contribute to stock profiling and inventory planning, aim for vendor accreditation, and collaborate with the BSC to support sales activity and partner

Qualifications

• Certified across single or multiple vendors.
• Professional and polished delivery of customer presentations.
• Strong commercial awareness.
• Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.
• Good business skills and able to run professional meetings and business engagements.
• IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

Responsibilities

• Design vendor solutions to meet customer requirements.
• Provide outstanding service and meet SLAs.
• Generate accurate bill of materials using internal and vendor tools.
• Own assigned Request Manager resolver group.
• Respond quickly to queries or issues.
• Communicate product and technology information to educate stakeholders.
• Assist sales and resellers with product/solution enquiries.
• Profile repeatable solutions with sales for stock and inventory planning.

Skills

Vendor certifications

Customer presentations

Commercial awareness

Oral and written communication

Attention to detail, planning

Business engagements

IT industry knowledge

Job description

Job Purpose:

Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organisation on defining solutions and projects

Responsibilities:

• Ability to support the design of vendor solutions to meet customer requirements
• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
• Ownership of assigned Request Manager resolver group
• Respond quickly to queries or customer care issues
• Communicate product and technology information to educate internal and external audiences
• Deal with product/solution enquiries from internal/external sales and resellers
• Work with sales teams to profile repeatable solutions for stock and inventory planning purposes
• Understanding and application of vendor promotions
• Maintain peer-level technical contacts in assigned vendor
• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
• Opportunity to deliver basic post-sales implementation services
• Develop Product knowledge to a competent technical level in line with vendor/business expectations

Knowledge Skills and Experience

• Certified across single or multiple vendors
• Professional and polished delivery of customer presentations.
• Strong commercial awareness
• Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.
• Good business skills and able to run professional meetings and business engagements.
• IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.