Technical Presales Consultant

TD SYNNEX; Warszawa; Sur place; PLN 120 000 - 180 000; Plein temps

Résumé du poste

TD SYNNEX Poland is seeking a certified engineer with specialist vendor and technology knowledge to support the design of solutions for customers and partners. You will work with the sales organisation to define projects, provide high-quality service, and ensure timely BOMs for resellers and customers.

You will engage with internal and external audiences, advance technical knowledge within vendor groups, and help improve partner utilization rates.

Qualifications

• Certification across single or multiple vendors.
• Strong presentation and communication skills.
• Good commercial sense and prioritization abilities.
• Ability to run professional meetings and engagements.
• Knowledge of the IT channel, vendors, and end-user considerations.

Responsabilités

• Support design of vendor solutions to meet customer requirements.
• Provide high-quality service and meet predefined SLAs.
• Use internal tools to generate accurate BOMs for resellers and sales teams.
• Own the Request Manager resolver group.
• Respond quickly to queries or customer care issues.
• Communicate product and technology information to educate internal and external audiences.
• Deal with product/solution enquiries from internal/external sales and resellers.
• Profile repeatable solutions with sales for stock and inventory planning.
• Understand and apply vendor promotions.
• Maintain peer-level technical contacts in assigned vendor.
• Develop knowledge to meet vendor/business expectations.
• Assist the Business Solution Centre to support sales activity.
• Deliver basic post-sales implementation services.
• Develop product knowledge to a competent technical level.

Connaissances

Vendor certifications

Customer presentations

Commercial awareness

Communication skills

Attention to detail & planning

Meeting & engagements

IT industry knowledge (Channel/Vendors

Description du poste

Job Purpose:

Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organisation on defining solutions and projects

Responsibilities:

• Ability to support the design of vendor solutions to meet customer requirements

• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)

• Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams

• Ownership of assigned Request Manager resolver group

• Respond quickly to queries or customer care issues

• Communicate product and technology information to educate internal and external audiences

• Deal with product/solution enquiries from internal/external sales and resellers

• Work with sales teams to profile repeatable solutions for stock and inventory planning purposes

• Understanding and application of vendor promotions

• Maintain peer-level technical contacts in assigned vendor

• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation

• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates

• Opportunity to deliver basic post-sales implementation services

• Develop Product knowledge to a competent technical level in line with vendor/business expectations

Knowledge Skills and Experience

• Certified across single or multiple vendors

• Professional and polished delivery of customer presentations.

• Strong commercial awareness

• Effective oral and written communication skills.

• Strong attention to detail, priority management and planning skills.

• Good business skills and able to run professional meetings and business engagements.

• IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.