Technical Implementation Specialist

Infotree Global Solutions Inc.; Polska; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Direct exposure to enterprise AI apps

Autonomous async-first culture

Growth and learning opportunities

Ownership over projects

Job summary

Infotree Global Solutions Inc. seeks a Technical Implementation Specialist to lead customer integrations and platform deployments. You will own technical delivery, configure system connections, and troubleshoot data flows for global enterprise clients, ensuring smooth platform adoption.

The role requires coordinating with multiple stakeholders, maintaining timelines, and producing clear technical documentation. It offers full-time, remote work with EST-friendly hours.

Qualifications

• 2+ years in a hands-on technical client-facing role in SaaS/enterprise software.
• Experience as primary technical owner for external deployments.
• Experience configuring integrations with REST APIs, webhooks, JSON, OAuth/SAML/SSO/SCIM.
• Fluent English with ability to explain complex tech to non-technical stakeholders.
• Strong analytical skills with logs and payloads; basic SQL a plus.
• Proficient with Jira, Asana, Monday.com or Notion for project management.
• High autonomy and comfort with async workflows in a fast-paced environment.
• Experience integrating with HRIS, LMS/LXP, CRMs, ticketing or AI platforms is a plus.

Responsibilities

• Configure, test, and deploy enterprise integrations via REST APIs, webhooks, and modern auth.
• Act as primary technical contact for client implementations and align integration architecture.
• Consult with clients to assess feasibility of custom integrations.
• Diagnose and troubleshoot integration issues using logs and payloads.
• Manage multiple onboarding projects, tracking timelines and risks.
• Create runbooks and troubleshooting guides to support playbooks.

Skills

Client-facing role

Implementation

REST APIs

OAuth/SAML/SSO

English proficiency

Async workflows

Project management tools

Analytical mindset

Tools

Jira

Asana

Monday.com

Notion

Job description

On behalf of our client, an innovative leader in AI-driven enterprise software, we are seeking a Technical Implementation Specialist to lead customer integrations and platform deployments. In this role, you will own the technical delivery of implementation projects, configure system connections, troubleshoot complex data flows, and partner directly with global enterprise clients to ensure seamless platform adoption.

Schedule: Full-time (35–40 hours/week, Monday to Friday), working in the US Eastern Time Zone (9:00 AM – 5:00 PM EST).

Key Responsibilities

• Configure, test, and deploy enterprise integrations between the platform and customer systems using REST APIs, webhooks, and modern authentication standards.

• Act as the primary technical point of contact throughout customer implementations, scoping technical requirements and aligning integration architecture with client needs.

• Consult with clients and internal stakeholders to assess the feasibility of custom integration solutions and workflows.

• Independently diagnose and troubleshoot integration issues by analyzing logs, request/response payloads, and system behavior, collaborating with core engineering on bug escalations.

• Manage multiple client onboarding projects simultaneously, proactively tracking timelines, identifying risks, and driving blockers to resolution.

• Create clear technical documentation, runbooks, and troubleshooting guides to optimize implementation playbooks.

Requirements

• 2+ years of hands-on experience in a technical client-facing role (Implementation Specialist, Integrations Engineer, Technical Consultant, L2+ Support, or TAM) within SaaS or enterprise software.

• Proven track record of serving as the primary technical owner and implementer for external customer deployments.

• Practical experience configuring and troubleshooting integrations using REST APIs, webhooks, JSON, and identity/auth protocols (OAuth, SAML, SSO, SCIM).

• Native-level written and verbal English communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

• Strong analytical and troubleshooting mindset, with experience reviewing system logs and payloads (basic SQL or database query skills are a plus).

• Experience managing multiple parallel projects using modern project management tools (e.g., Jira, Asana, Monday.com, Notion).

• High autonomy, comfort with async workflows, and adaptability in a fast-paced environment.

• Alignment with US Eastern Time working hours (9:00 AM – 5:00 PM EST).

• Experience integrating with enterprise tools (HRIS, LMS/LXP, CRMs, ticketing systems, or AI platforms) is an advantage.

What We Offer

• Direct exposure to cutting-edge enterprise AI applications and technologies.

• High-impact work leading complex technical initiatives for global enterprise clients.

• Autonomous, async-first work culture with significant ownership over your projects.

• Clear opportunities for continuous learning, skill development, and progression toward technical leadership.