Technical Helpdesk Engineer HW & OIS

Siemens Healthineers; Katowice; On-site; PLN 90,000 - 120,000; Full time

Job summary

Siemens Healthineers is seeking a technically skilled maintenance professional to support Varian radiotherapy equipment. You will perform maintenance, provide client training on operation and maintenance, and deliver remote and on-site service as needed.

Requirements include a technical diploma in electronics or related fields and 1–3 years in operational maintenance, with Polish and English proficiency. You will also manage spare parts, document service visits, and ensure compliance with safety

Qualifications

• Bachelor/technical diploma in electronics, electrical engineering or related field.
• 1–3 years of experience in operational maintenance.
• Knowledge of PC-based systems and electronics/electromechanics testing.

Responsibilities

• Maintenance and support of Varian products to ensure uninterrupted operational readiness.
• Instructing clients on operation and maintenance of Varian products.
• Providing phone or remote support to clients and service engineers as needed.
• Preparing spare parts lists to initiate orders; replenishing spare parts kits for warranty/contract clients.
• Advising clients on spare parts orders or service requests to ensure proper operation.
• Entering service visit data into company systems with issue descriptions, corrective actions, and parts used.
• Completing regular reporting through service reports, travel/expense reports to ensure accurate statistics.
• Coordinating with the service coordinator to provide timely technical information.
• Keeping technical documentation up to date; maintaining safety measures per Varian regulations.
• Performing other tasks as assigned by the supervisor.

Skills

Electronics

Electromechanics

PC-based systems

English fluency

Polish fluency

Education

Bachelor/Technical diploma in Electronics or Electrical Engineering or related field

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.Responsibilities:Maintenance and support of Varian products in accordance with technical documentation to ensure uninterrupted operational readiness of Varian equipment;Instructing clients on the operation and maintenance of Varian products;Providing phone or remote support to clients and service engineers as needed, to ensure timely service delivery;Preparing spare parts lists to initiate orders, including replenishing spare parts kits for warranty and contract clients. Advising clients on spare parts orders or service requests to ensure they can operate Varian equipment in accordance with technical and safety instructions;Entering service visit data into company information systems, including descriptions of technical issues, corrective actions taken, and parts used;Completing regular reporting through service reports, travel requests, expense reports, etc., to ensure the availability and accuracy of reliable company statistics;Coordinating with the service coordinator and service assistant to provide timely technical or other information;Keeping technical documentation up to date;Maintaining a high level of professional knowledge and understanding of necessary safety measures in accordance with Varian regulations;Performing other tasks as assigned by the supervisor.Requirements:Graduate of a technical institute or university in electronics, electrical engineering, bioengineering, or a related field, or equivalent education;1–3 years of experience in operational maintenance. Prior experience in servicing and supporting radiotherapy equipment is desirable but not required;Knowledge of microcomputers / PC-based systems and professional technical experience working with them;Strong professional experience in electronics and electromechanics, and equipment testing;Fluency in Polish, both written and spoken;Proficiency in English sufficient for comprehension and clear communication. #LI-CORPWho we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Healthineers’ specific businesses, please visit our company page here.As an equal opportunity employer, we welcome applications from individuals with disabilities.Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.