Technical Application Specialist

Grifols, S.A; Warszawa; On-site; PLN 120,000 - 150,000; Full time

Job summary

Grifols, S.A is seeking a Technical Application Specialist to support Diagnostics customers across Poland. You will ensure successful instrument implementation, customer training, troubleshooting, and application support, acting as the key technical liaison between customers and Grifols.

You will travel extensively within Poland to support customers, deliver trainings, and contribute to continuous improvement initiatives in a fast-paced healthcare environment.

Qualifications

• Strong troubleshooting and analytical skills for resolving complex application issues.
• Excellent communication and presentation skills oriented to customer needs.
• Ability to work autonomously, prioritize effectively and manage multiple activities.

Responsibilities

• Provide technical application support remotely and onsite including installations, training, troubleshooting, software upgrades and workflow optimization.
• Serve as primary technical contact for customers, manage escalations and collaborate with cross-functional teams.
• Support new product launches and contribute to continuous improvement initiatives.
• Collaborate with Sales, Customer Service, Technical Support and Quality teams to ensure customer satisfaction.
• Travel extensively across Poland to support customers and occasionally assist in other territories.

Skills

Troubleshooting

Analytical skills

Customer communication

Autonomous work

GMP/ISO13485 knowledge

Education

Bachelor's degree in Life Sciences or related field

1–3 years in technical applications / field support

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

Role Mission

As a Technical Application Specialist, you will be the technical expert supporting our Diagnostics customers across Poland. You will ensure successful instrument implementation, customer training, troubleshooting, and application support while acting as the key technical liaison between customers and Grifols. Your mission is to deliver an outstanding customer experience, support business growth, and contribute to continuous improvement initiatives.

What your responsibilities will be

• You will provide technical application support, both remotely and onsite, including installations, customer training, troubleshooting, software upgrades, and workflow optimization.
• You will act as the primary technical contact for customers, managing escalations and collaborating with cross-functional teams to resolve complex technical issues.
• You will support new product launches, perform workflow and data analysis, and contribute to continuous improvement and change management initiatives.
• You will partner closely with Sales, Customer Service, Technical Support, and Quality teams to ensure the highest level of customer satisfaction.
• You will travel extensively across Poland to support customers and occasionally provide support in other territories when required.

Skills

• Strong troubleshooting and analytical skills with the ability to resolve complex application issues.
• Excellent communication and presentation skills with a customer-focused mindset.
• Ability to work autonomously, prioritize effectively, and manage multiple activities.
• Strong knowledge of diagnostic assays, laboratory workflows, and quality standards (GMP, ISO 13485).
• Advanced English and Polish communication skills.

Qualifications

• Experience supporting laboratory instrumentation, medical devices, or diagnostic systems.
• Experience delivering customer training and technical application support.
• Previous experience in immunohematology, transfusion medicine, blood banking, molecular diagnostics, or a related laboratory environment is highly valued.
• Willingness to travel up to 70% and participate in an on-call rotation.

Education

• Bachelor's degree in Life Sciences, Biomedical Sciences, Medical Technology, Engineering, or another relevant scientific or technical discipline.
• 1–3 years of experience in technical applications, field support, or customer-facing technical roles within the medical diagnostics or medical device industry.

What we offer

It is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Location: EMEA : Poland : Home Office || EMEA : Poland : Warsaw : Polska