Technical Account Manager - Trading Systems (FIX Protocol)

Cantor Fitzgerald; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Remote or Hybrid work options

Permanent contract (UoP)

Global clients exposure

Job summary

Cantor Fitzgerald is expanding its technology hub in Warsaw, seeking a Technical Account Manager to support integration and use of electronic trading platforms and APIs. You will bridge technology and clients, handling pre‑ and post‑sales activities, onboarding projects, and ongoing support with engineering teams.

The role emphasizes API and FIX integrations, problem solving, and cross‑regional collaboration within a fast‑paced financial tech environment, with hybrid/work-from-home options and

Qualifications

• Experience in a client‑facing technical role (e.g., Technical Account Manager, Integration Engineer, FIX Onboarding).
• Strong knowledge of FIX protocol and/or API‑based integrations.
• Experience working in financial services or fintech, ideally within capital markets.

Responsibilities

• Support clients with API integrations (including FIX) for market data, order entry, and STP.
• Manage end‑to‑end client onboarding and implementation projects across regions.
• Partner with Sales during pre‑ and post‑sales engagements to support design and delivery.
• Act as a primary technical contact for clients, building strong working relationships.
• Troubleshoot and resolve complex technical issues, serving as escalation point.
• Collaborate with internal engineering to improve products based on client feedback.
• Coordinate testing, certification, and rollout of new features.
• Provide guidance and training to clients on product usage.
• Document processes and contribute to knowledge sharing.
• Use JIRA and Confluence to track issues and deliverables.
• Contribute to automating workflows using AI and modern tools.

Skills

Client-facing role

FIX protocol

API integrations

Financial services

Troubleshooting

Stakeholder management

Global collaboration

Linux basics

AI tools familiarity

Trading systems knowledge

Tools

JIRA

Confluence

VeriFIX

Job description

Cantor Fitzgerald is a leading global financial services firm specializing in investment banking, capital markets, institutional equity and fixed income sales and trading, commercial real estate, and prime brokerage. With a legacy of over 75 years of financial innovation and integrity, Cantor operates across major financial centres worldwide, delivering excellence and trusted expertise to its clients.

This role is part of a rapidly growing technology hub in Warsaw, which will be instrumental in supporting the company’s global technology expansion, adopting modern technologies including AI to streamline workflows, and driving innovation across its international operations.

About the Role

We are looking for a Technical Account Manager to join our global technology team, supporting clients with the integration and use of our electronic trading platforms and APIs.

This role sits at the intersection of technology, client engagement, and delivery, combining hands‑on technical work with stakeholder management. You will support both pre‑ and post‑sales activities, working closely with clients, sales teams, and engineering to deliver seamless integration solutions.

You will play a key role in helping clients adopt our products efficiently, troubleshoot complex issues, and continuously improve how our technology is delivered and used.

Key Responsibilities

• Support clients with the integration of APIs (including FIX) for market data, order entry, and STP
• Manage end‑to‑end client onboarding and implementation projects across multiple regions
• Partner with Sales during pre‑ and post‑sales engagements to support solution design and delivery
• Act as a primary technical contact for clients, building strong working relationships
• Troubleshoot and resolve complex technical issues, acting as a point of escalation
• Work closely with internal engineering teams to enhance products based on client feedback
• Coordinate testing, certification, and rollout of new features and releases
• Provide guidance and training to clients on product usage
• Document processes and contribute to improving internal knowledge sharing
• Use tools such as JIRA and Confluence to track issues and manage deliverables
• Contribute to initiatives focused on automating and improving workflows using modern tools and AI

Skills & Experience Required

• Experience in a client‑facing technical role (e.g., Technical Account Manager, Integration Engineer, FIX Onboarding)
• Strong knowledge of FIX protocol and/or API‑based integrations
• Experience working in financial services or fintech, ideally within capital markets
• Understanding of trading systems and front‑to‑back workflows
• Ability to troubleshoot technical issues, including log analysis and connectivity problems
• Strong stakeholder management and communication skills
• Experience working in cross‑functional, global environments
• Familiarity with electronic trading platforms or market data systems
• Experience with certification tools (e.g. VeriFIX)
• Basic knowledge of Linux/Unix environments and networking (TCP/IP)
• Exposure to multiple asset classes (e.g. FX, Rates, Fixed Income)
• Experience working with external vendors or third‑party integrations
• Interest in leveraging automation and AI tools to improve efficiency

Personal Attributes

• Proactive and solution‑oriented mindset
• Comfortable working in a fast‑paced, client‑facing environment
• Strong problem‑solving skills and attention to detail
• Ability to manage multiple priorities under pressure
• Collaborative team player with a pragmatic approach

Work Arrangement

This role supports our US clients, and therefore the working hours will align with the US East Coast (New York) time zone.

The position can be either fully remote or hybrid, with a base in Warsaw.

The role is offered primarily on a permanent employment contract (Umowa o Pracę – UoP).

Why Join Us?

• Work closely with global clients and front‑office teams on business‑critical systems
• Gain exposure to electronic trading, APIs, and capital markets technology
• Be part of a growing international technology hub in Warsaw
• Opportunity to work on complex integration projects in a highly collaborative environment
• Contribute to driving efficiency and innovation through modern tools and AI.