Technical Account Manager, AWS Enterprise Support

Amazon Web Services (AWS); Kraków; On-site; PLN 184,000 - 221,000; Full time

Benefits offered by this job

Pension plans

Health insurance

Life insurance

Employee discount

MultiSport card

Job summary

AWS is seeking a Technical Account Manager for its Poland team in Kraków. You will act as a trusted advisor, guiding customers on AWS services and architecture while coordinating across teams to ensure successful cloud adoption.

Required languages include English and Polish, Russian, or Ukrainian. You will engage with enterprise customers, drive strategy, manage incidents and plan launches, with the opportunity to gain AWS certifications.

Qualifications

• Fluency in English plus one or more of Polish, Russian or Ukrainian for customer support and stakeholder communication.
• Experience in a role like Technical Account Manager, Consultant or Cloud Architect.
• Ability to discuss incidents, trade-offs and risk with customers and partners.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Maintain operational health of AWS environments while reducing cost and complexity.
• Develop trusting relationships by understanding business needs and technical challenges.
• Lead technical discussions with customers and partners across multiple levels.

Skills

Polish language

Russian language

Ukrainian language

English language

Tools

AWS

Docker

Kubernetes

Job description

Description

• Please note************

This role requires professional working proficiency in one or more of the following languages — Polish, Russian, or Ukrainian — in addition to English. Fluency in both spoken and written business communication is essential, as you will be supporting customers and stakeholders across these language groups.

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C‑suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre‑launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, immersion days, etc.

A day in the life

See What The Team Say About Their Roles

https://emea-resources.awscloud.com/write-your-own-story/meet-daniel-account-manager-start-ups

https://emea-resources.awscloud.com/write-your-own-story/meet-kejia-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-nataliya-technical-account-manager

About The Team

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor‑ship and gain AWS certifications.

Basic Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer‑facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast‑paced environment

Preferred Qualifications

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

Company supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well‑being).

See below the minimum gross base salary for this position:

Krakow, POL - 18,141.67 PLN Monthly

Warsaw, POL - 18,141.67 PLN Monthly

Company

- AWS EMEA SARL (Poland Branch)

Job ID: A10529726