Team Lead Customer Excellence

LiveWords B.V.; Kraków; On-site; PLN 180,000 - 280,000; Full time

Job summary

Acolad is seeking a Team Lead in Multimedia to oversee delivery of complex localization and content production projects and to coach a team of Multimedia Project Managers.

You will optimize workflows across AI Voice Over, Dubbing, Subtitling and lip-sync, ensuring on-time, on-budget results and strong client satisfaction.

Qualifications

• 5+ years of experience in multimedia project management or related fields.
• Proven track record leading and mentoring project teams.
• Experience delivering complex localization projects from start to finish.
• Familiar with subtitling, dubbing, AI voice and other multimedia workflows.
• Strong customer focus and stakeholder management.
• Fluent English written and spoken; other languages are a plus.

Responsibilities

• Provide day-to-day leadership and coaching to a team of Multimedia Project Managers.
• Monitor capacity, workload and resource utilization for efficiency.
• Oversee on-time, on-budget delivery with quality standards.
• Build relationships with clients, studios, vendors and talents.
• Escalate issues and drive process improvements across workflows.

Skills

Team Leadership

Mentoring

Stakeholder Management

Multimedia PM

Job description

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

We are currently looking for the Team Lead position in Multimedia department.

This role combines hands‑on project leadership with people management responsibilities. The successful candidate will oversee the delivery of complex multimedia localization and content production projects while providing coaching, mentoring, workload planning, and operational support for a team of Multimedia Project Managers.

The Team Lead will play a key role in ensuring operational excellence, customer satisfaction, quality delivery, process optimization, and team development across multimedia services including AI Voice Over, Human Dubbing, Voice Cloning, Lip Sync, Lip Manipulation, Subtitling, Audio Description, and multimedia adaptation projects.

Key Responsibilities

• Provide day-to-day leadership, coaching, mentoring, and support to a team of Multimedia Project Managers.
• Monitor team capacity, workload distribution, and resource utilization to ensure operational efficiency.
• Support team development through training, performance feedback, and knowledge sharing.
• Foster a collaborative, customer-focused, and solution-oriented team culture.
• Act as the first point of escalation for project, customer, and operational issues.
• Oversee the successful execution of multimedia projects across dubbing, voice-over, AI voice, subtitling, lip-sync, lip manipulation, audio description, and content localization workflows.
• Support project managers in handling complex projects, customer requirements and escalations. Personally manage some of the multimedia projects.
• Ensure projects are delivered on time, within budget, and in accordance with quality standards and customer expectations.
• Proactively manage project risks and implement mitigation strategies.
• Ensure compliance with operational processes, service-level agreements, and quality standards.
• Build strong relationships with clients, studios, vendors, voice talents, and internal stakeholders.
• Partner with Account Manager and Program Manager to improve customer experience and develop scalable service solutions.
• Participate in client calls, business reviews, and operational meetings as a subject matter expert.

Requirements

• 5+ years of experience in Multimedia Project Management, Media Localization, Dubbing, Voice Over, Content Production, or similar environments.
• Previous experience leading, mentoring, coaching, or coordinating project management teams.
• Proven experience managing complex multimedia localization projects from initiation through delivery.
• Understanding of multimedia localization workflows and production processes.
• Experience working with subtitlers voice talents, AI dubbing experts, external studios, localization vendors, and global stakeholders.
• Strong customer-focus and stakeholder management capabilities.
• Strong analytical and problem-solving skills.
• Fluent English, both written and spoken. Additional languages are an advantage.
• An opportunity to work as part of a dynamic international team!
• Collaborative and international work environment.
• Professional development and career growth opportunities.
• The chance to work with leading global brands and innovative multimedia projects.

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.