System & User Level 1/3 Support

Seargin Ltd; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

B2B Contract

International Firm

Latest IT Projects

Competitive Rates

Prestigious Projects

MultiSport & Private Medical

Job summary

Seargin Ltd in Poland seeks a capable CLM and data migration specialist to join our international team. You will migrate documents, configure CLM processes, and support system integrations with Salesforce, Microsoft 365, and e-sign platforms.

You will collaborate with business analysts, design data structures, and provide L1–L3 application support, testing, and training materials to users. Fluency in English and Polish is required, with strong communication to stakeholders.

Qualifications

• Experience migrating data and documents from Salesforce or similar SaaS platforms.
• Practical knowledge of Salesforce Inspector and Salesforce Data Loader.
• Experience providing Level 1, 2, and 3 application support across enterprise applications.
• Experience supporting contract lifecycle management systems, including workflow configuration and user administration.
• Experience supporting integrations between enterprise applications, including document management, e-signature, and Microsoft 365 platforms.
• Working knowledge of SQL for data analysis, reporting, and troubleshooting.

Responsibilities

• Manage migration of documents and data from legacy platforms into CLM solutions.
• Configure secure document storage and data transfer integrations between business apps.
• Collaborate with analysts to define data structures and gather requirements.
• Configure CLM processes, user accounts, notifications, and workflows.
• Manage integrations between enterprise apps including e-signature and MS 365.
• Coordinate SSO configuration, certificate management, plugin deployment, and enhancements.
• Provide L1–L3 application support, investigate incidents, and generate reports.
• Test processes, integrations, and system enhancements to ensure reliability.
• Support user training and create training materials.

Skills

Data migration

Salesforce

Salesforce Inspector

SQL

Data analysis

Stakeholder communication

Troubleshooting

Vendor coordination

English proficiency

Polish proficiency

Tools

Salesforce Data Loader

Microsoft 365

SSO configuration tools

Job description

• Manage migration of documents and data from legacy platforms into contract lifecycle management solutions using appropriate migration and data management tools.
• Storage & Data Integration
  • Configure and maintain secure document storage solutions, supporting data transfer processes and integrations between business applications.
• Business Process Support
  • Collaborate with business analysts and stakeholders to define data structures, gather requirements, and support process design activities.
• Application Configuration & Administration
  • Configure business processes, user accounts, email notifications, workflows, and application settings within contract lifecycle management platforms.
• System Integrations
  • Manage and support integrations between business applications, including electronic signature platforms, Microsoft 365 tools, identity services, and enterprise systems.
• Technical Coordination
  • Coordinate technical activities related to SSO configuration, certificate management, plugin deployment, and implementation of application enhancements.
• Application Support (L1-L3)
  • Provide Level 1, 2, and 3 support, resolve incidents, investigate workflow issues, perform data analysis, generate reports, and execute mass data updates.
• Testing & Quality Assurance
  • Test business processes, integrations, system enhancements, bug fixes, and application functionality to ensure reliable system performance.
• Escalate complex issues to software vendors, coordinate problem resolution activities, and validate fixes delivered by external support teams.
• User Training & Documentation
  • Support user training initiatives, develop training materials, create user guides, and promote successful adoption of business applications.

Requirements

• Experience migrating data and documents from Salesforce or similar SaaS platforms, including understanding of data structures and migration best practices.
• Practical knowledge of Salesforce Inspector, Salesforce Data Loader, and related tools used for data extraction, analysis, and updates.
• Application Support Experience
  • Ability to provide Level 1, Level 2, and Level 3 application support across business-critical enterprise applications and services.
• Contract Lifecycle Management Systems
  • Experience supporting contract lifecycle management solutions, workflow configuration, user administration, and business process enablement.
• System Integration Knowledge
  • Experience supporting integrations between enterprise applications, including document management, e-signature, and Microsoft 365 platforms.
• SQL & Data Analysis
  • Working knowledge of SQL with the ability to analyze data, generate reports, investigate issues, and support data-related troubleshooting activities.
• Stakeholder Communication
  • Ability to actively participate in discussions with business users, gather requirements, and translate operational needs into practical solutions.
• Problem-Solving Skills
  • Strong analytical and troubleshooting skills with the ability to independently investigate issues and identify effective resolutions.
• Experience coordinating with software vendors, managing escalations, tracking issue resolution, and supporting external service providers.
• Language Skills
  • Fluent English and Polish with strong communication skills supporting collaboration with business and technical stakeholders.

What we offer

• B2B Contract
  • Employment based on a B2B contract
• Stable and Dynamic International Firm
  • Opportunity to work in a stable, dynamically developing international company
• Engaging Projects and Latest IT
  • Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
  • Attractive remuneration rates offeres
• Renowned International Projects
  • Involvement in the most prestigious international project
• MultiSport and Private Medical Care
  • MultiSport and Private Medical Care

Nice to have

• Salesforce Certifications
  • Salesforce Administrator, Platform App Builder, Service Cloud Consultant, or other Salesforce-related certifications.
• CLM Platform Certification
  • Experience or certification in contract lifecycle management platforms and administration practices.
• Knowledge of cloud concepts demonstrated through practical experience or cloud-related certifications.
• ITIL Framework
  • Understanding of IT service management processes and ITIL-based support and incident management practices.

Work with us