System Analyst - Salesforce (f/m/x)

Sii Poland; Poznań; Remote; PLN 120,000 - 190,000; Full time

Job summary

Sii Poland is seeking an experienced Salesforce systems analyst to join our CRM initiative for the banking sector. You will analyze requirements, design Salesforce-based solutions, and document decisions within a dynamic, remote-friendly team.

Role involves collaborating with architects, developers and business stakeholders to model processes and data, while balancing standard CRM capabilities with necessary customizations.

Qualifications

• Minimum 3 years of experience as a systems analyst or Salesforce consultant.
• Strong knowledge of the Salesforce platform and standard CRM functionalities.
• Experience in systems analysis and designing business-technical solutions.
• Ability to assess and justify standard vs. custom solutions.
• Experience with synchronous and asynchronous integrations; REST API knowledge.
• Polish and English fluency.

Responsibilities

• Analyze business requirements and translate them into Salesforce-based solutions.
• Design solutions using a 'standard first' approach; justify custom options when needed.
• Prepare analytical, functional, and technical documentation with design justifications.
• Model business processes and design solution architectures for integrations.
• Collaborate with architects, developers, Product Owners and business reps.
• Participate in workshops and define functional requirements; create process diagrams and data models.

Skills

Salesforce CRM

System analysis

REST API

Integrations

Tools

RabbitMQ

BPMN

UML

Job description

We are looking for an experienced Salesforce systems analyst to join the team working on a strategic CRM system for the banking sector. In this role, you will be responsible for analyzing and designing solutions that support corporate banking processes, combining analytical skills with knowledge of the Salesforce platform. Remote work with the possibility of collaboration with technical teams and business representatives. If you are passionate about creating innovative solutions in the CRM area, this offer is for you.

Your tasks

• Analyzing business requirements and translating them into system solutions within the Salesforce ecosystem
• Designing solutions according to a 'standard first' approach and recommending custom solutions in case of platform limitations
• Preparing analytical, functional, and technical documentation along with justifications for design decisions
• Modeling business processes and designing solution architectureDesigning and analyzing integrations between Salesforce and external systems
• Collaborating with architects, developers, Product Owners, and business representatives
• Participating in analytical workshops and defining functional requirements
• Creating process diagrams, architecture, data models, and integration flows

Requirements

• Minimum 3 years of experience as a systems analyst or Salesforce consultant
• Strong knowledge of the Salesforce platform and standard CRM functionalities
• Previous work in systems analysis and designing business-technical solutions
• Ability to assess and justify the choice between standard and custom solutions
• Experience working with synchronous and asynchronous integrations
• Knowledge of REST API
• Experience working with message queues (RabbitMQ or similar solutions)
• Advanced proficiency in Polish and English

Nice to have

• Practical knowledge of UML, BPMN, sequence diagrams, and use case diagrams
• Experience in modeling system architecture and data models

Job no. JOB-ADCN4

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.