Support & Phone Sales Agent

Bublishing; Poland; On-site; PLN 28,810 - 34,508; Full time

Benefits offered by this job

Schedule flexibility

Comprehensive training

Clear growth path

Job summary

A dynamic self-publishing company is seeking a remote Support and Sales Agent to assist clients via phone, email, and social media. The ideal candidate will have 1-2 years of experience in sales or support, with strong communication skills and a friendly demeanor. This position offers a base pay of $800/month plus commission, along with comprehensive training and opportunities for growth within the company. Join a passionate team focused on helping authors bring their stories to life.

Qualifications

• 1–2 years of experience in sales or support roles.
• Confident and friendly presence across channels.
• Comfortable using Google Workspace and CRMs.

Responsibilities

• Respond to inbound and outbound calls professionally.
• Engage leads via phone, email, and social media.
• Help warm leads convert by educating them on offers.

Skills

Strong communication skills

Self-motivated

Customer service expertise

Tools

Google Workspace

CRMs

Job description

Remote Job

About Us

Publishing is a dynamic self-publishing company specializing in health and wellness literature. With over 100,000 books sold across more than 100 countries, B publishing has established itself as a leader in the niche market of health-focused publications. The company is committed to producing high-quality books and utilizing innovative marketing strategies to ensure their reach and impact.

Job Description

This is a remote position.

We’re a fast-growing book publishing company passionate about helping authors bring their stories to life and reach millions of readers. Our team is rooted in innovation, creativity, and customer satisfaction. As we continue to grow, we’re looking for motivated Support and Sales Agents to be part of our new high-impact outbound team.

Position Overview

As a Support and Sales Agent, you’ll play a key role in assisting potential and existing clients across multiple channels—phone, email, and social media. Your job is to ensure each customer has a smooth and supportive experience while also helping them move forward confidently with their publishing goals. Whether you’re resolving a concern or closing a sale, your efforts directly contribute to the company's growth—and your income.

What You'll Be Doing

• Respond to inbound and outbound calls with professionalism and empathy.
• Assist customers through email and social media with timely, helpful responses.
• Follow support and sales scripts while personalizing the experience when appropriate.
• Engage leads via phone, email, and social media DMs.
• Help warm leads convert by educating them on packages, offers, and benefits.
• Upsell or recommend additional services based on customer needs.
• Track interactions and follow up with interested prospects.

Performance & Learning

• Hit or exceed individual sales and support targets.
• Participate in regular coaching and training sessions.
• Share insights to help improve sales strategies and customer experience.

What We’re Looking For

• 1–2 years of experience in phone, email, or social media-based sales or support (BPO, retail, publishing, or similar industries).
• Strong communication skills, written and spoken.
• Confident, friendly, and professional presence across all channels.
• Self-motivated, organized, and performance-driven.
• Willingness to learn and grow with a supportive team.
• Comfortable using tools like Google Workspace and CRMs (training provided).

What We Offer

Earning Potential

• $800/month base pay.
• Fixed 10% commission on net sales, with the opportunity to increase up to 16% based on sales volume.
• A clear path to grow your earnings the more you contribute.

Remote Flexibility & Growth

• Remote-first work setup with schedule flexibility.
• Comprehensive training provided—no need for years of experience.
• Opportunity to grow with a company that values performance and promotes from within.
• Be part of a passionate, mission-driven team that loves books and supports authors globally.