Support Engineer (L3)

Reply; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

550 PLN monthly benefits budget

Medical care package

Meal tickets

Sports cards (Multisport)

Job summary

Data Reply in Katowice is seeking an experienced L3 Support Engineer to provide in-depth technical analysis on Data and AI Foundations components, design corrective fixes, and enhance robustness and performance of shared components.

You will support L1 teams during complex incidents, document technical issues and preventive actions, and contribute to stabilizing RUN. Hybrid work with monthly office visits is offered, and English/Polish communication is essential.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Strong technical background in application or platform support.
• Solid development skills (Python or equivalent).
• Experience with APIs and distributed systems.
• Strong troubleshooting and debugging capabilities.
• Experience working in production environments.
• Exposure to cloud environments (AWS and/or Azure).
• Excellent communication in English and Polish will round off your profile.

Responsibilities

• Provide L3 support on Data and AI Foundations components.
• Perform deep technical analysis and root cause investigations.
• Design and implement corrective fixes on foundations components.
• Improve robustness, performance, and reliability of shared components.
• Support L1 teams during complex incident resolution.
• Document technical issues, fixes, and preventive actions.
• Contribute to the stabilization and continuous improvement of the RUN.

Skills

Python

APIs

Distributed systems

Troubleshooting

Production support

Cloud environments

English/Polish communication

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Tools

Git

Job description

• Provide L3 support on Data and AI Foundations components.


• Perform deep technical analysis and root cause investigations.


• Design and implement corrective fixes on foundations components.


• Improve robustness, performance, and reliability of shared components.


• Support L1 teams during complex incident resolution.


• Document technical issues, fixes, and preventive actions.


• Contribute to the stabilization and continuous improvement of the RUN.


• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.


• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!


• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.


• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualification

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).


• Strong technical background in application or platform support.


• Solid development skills (Python or equivalent).


• Experience with APIs and distributed systems.


• Strong troubleshooting and debugging capabilities.


• Experience working in production environments.


• Exposure to cloud environments (AWS and/or Azure).


• Excellent communication in English and Polish will round off your profile.


• Availability to work in a hybrid mode with at least 1 visit in the office per month.

About Data Reply

As part of the Reply group, Data Reply offers a wide range of services that support customers in becoming data driven. We operate in various industries and business areas and work intensively with our customers so that they can achieve meaningful results through the effective use of data. Data Reply offers many years of experience in transformation projects to achieve “data-driven companies”. We focus on the development of data platforms, machine learning solutions and streaming applications - automated, efficient, and scalable - without making any compromises in IT security.