Support Analyst

Amelco Limited; Warszawa; Hybrid; PLN 129,000 - 166,000; Full time

Benefits offered by this job

Long-term cooperation

International projects

Professional development

Friendly culture

Flat structure

Flexible atmosphere

No dress code

Job summary

Amelco Limited in Warsaw is seeking a motivated Support Analyst to join our hybrid team. You will become an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions while supporting production systems.

Responsibilities include monitoring live systems, adhering to SLAs, troubleshooting priority issues, and collaborating with cross‑functional teams to deliver end‑to‑end product solutions, including deployments. Evening and overnight shifts apply.

Qualifications

• Basic understanding of Linux and SQL.
• Self-motivated to learn and progress own technical skills.
• High attention to details and very self-motivated.
• Analytical approach with problem-solving capabilities.

Responsibilities

• Manage and adhere to customer SLA’s, striving to achieve the highest level of system availability.
• Proactively monitor live systems to assess health and availability of services, respond to and resolve issues, minimising impact on production systems.
• Troubleshoot priority issues.
• Collaborate with various tech teams to fulfil business needs.
• Support the end-to-end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality.
• Work with stakeholders to deploy and implement product solutions.

Skills

Linux basics

SQL basics

Attention to detail

Analytical thinking

Job description

Based in: Warsaw – Armii Ludowej 26 (Focus building) / hybrid

Salary bands: 700-900 pln per day on B2B

We are a gaming and gambling solution software provider and industry leader in USA, UK and Europe. Our partnership with global Gaming Companies has resulted in the development of cutting‑edge technical platforms incorporating sportsbook, lottery, casino, virtual and financial trading.

Our Vision is to shape the future of gaming and transforming experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways.

We value teamwork, knowledge sharing and transparency with accountability. We believe quality, ability and determination are vital ingredients in delivering success at Amelco and that you will be able to instil your imprint with us.

JOB BRIEF

Amelco is seeking a motivated and passionate individual to join our team as a Support Analyst.

In this role, you will work closely with our cross‑functional teams and stakeholders, providing support for all phases and teams in the development lifecycle with a main focus on production systems. We are looking for someone who is eager to learn with the ability to work both independently and as part of a team.

Your primary responsibility will be to become an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions.

As far as career progression, many of our Support Analysts have gone on to larger roles within the company, such as DevOps, Project Manager, and Senior Management.

If you're ready to take the next step in your career, we'd love to hear from you!

RESPONSIBILITIES

• Manage and adhere to customer SLA’s, striving to achieve the highest level of system availability
• Proactively monitor live systems using tools to assess the health and availability of services, respond to and resolve issues, therefore minimising the impact on production systems
• Troubleshoot priority issues
• Collaborate with various tech teams to fulfil business needs
• Support the end‑to‑end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality
• Work with stakeholders to deploy and implement product solutions.

The role involves an evening and overnight shift pattern.

REQUIREMENTS

• Basic understanding of Linux and SQL
• Self-motivated to learn and progress own technical skills
• High attention to details and very self-motivated
• Analytical approach with problem‑solving capabilities

What you can expect from the cooperation:

• Competitive B2B rates
• B2B contract
• Long-term cooperation opportunities
• Opportunities to work on international projects
• Opportunities for knowledge sharing and professional development
• Collaboration with experienced industry experts
• Friendly and supportive working culture
• Dynamic and collaborative environment
• Flat organisational structure
• Flexible and informal atmosphere
• No dress code