Production Systems Support Analyst (Evening/Night Shift)

Amelco Limited; Warszawa; Hybrid; PLN 129,000 - 166,000; Full time

Benefits offered by this job

Long-term cooperation

International projects

Professional development

Friendly culture

Flat structure

Flexible atmosphere

No dress code

Job summary

Amelco Limited in Warsaw is seeking a motivated Support Analyst to join our hybrid team. You will become an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions while supporting production systems.

Responsibilities include monitoring live systems, adhering to SLAs, troubleshooting priority issues, and collaborating with cross‑functional teams to deliver end‑to‑end product solutions, including deployments. Evening and overnight shifts apply.

Qualifications

• Basic understanding of Linux and SQL.
• Self-motivated to learn and progress own technical skills.
• High attention to details and very self-motivated.
• Analytical approach with problem-solving capabilities.

Responsibilities

• Manage and adhere to customer SLA’s, striving to achieve the highest level of system availability.
• Proactively monitor live systems to assess health and availability of services, respond to and resolve issues, minimising impact on production systems.
• Troubleshoot priority issues.
• Collaborate with various tech teams to fulfil business needs.
• Support the end-to-end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality.
• Work with stakeholders to deploy and implement product solutions.

Skills

Linux basics

SQL basics

Attention to detail

Analytical thinking

Job description

Amelco Limited in Warsaw is seeking a motivated Support Analyst to join our hybrid team. You will become an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions while supporting production systems.

Responsibilities include monitoring live systems, adhering to SLAs, troubleshooting priority issues, and collaborating with cross‑functional teams to deliver end‑to‑end product solutions, including deployments. Evening and overnight shifts apply.