Supply Chain Customer Service Associate

PepsiCo Inc.; Kraków; On-site; PLN 71,000 - 87,000; Full time

Job summary

PepsiCo Inc. in Kraków is seeking a Cluster Supply Chain Support Specialist to provide customer service administration, order management and fulfillment support across regional operations.

You will collaborate with field SC teams and other functions to resolve issues, coordinate orders and deliveries, manage stock checks, and communicate proactively with customers. The role requires 1–2 years in order management, excellent Excel skills, and fluency in Polish and English in a fast-paced

Qualifications

• University degree in Business, Accounting, Economics, Statistics, Mathematics or Linguistics.
• Proficiency in Polish and English is a must.
• Minimum 1–2 years of experience in customer order management with stakeholder management.
• Excellent analytical and numerical abilities.
• Strong Excel and Office package knowledge.
• Results oriented with good communication skills.

Responsibilities

• Capture and update standard order details and change orders as needed.
• Verify pricing accuracy on all orders.
• Optimize logistics and create filler orders for FTL delivery.
• Confirm delivery terms via credit checks and unblock orders.
• Notify customers about out-of-stock items.
• Check stock with supply planning and confirm quantities.
• Schedule delivery and follow up with logistics providers.
• Close undelivered orders and manage returns.
• Resolve complex customer requirements through effective communication.
• Coordinate between call centers and SC departments.
• Build strong stakeholder relationships within Cluster Supply Chain and BU SC teams.

Skills

Analytical skills

Numerical abilities

Communication skills

Interpersonal skills

Stakeholder management

Polish language

English language

Education

Bachelor's degree in Business/Accounting/Economics/Statistics/Mathematics/Linguistics

Tools

Microsoft Office

Excel

Job description

Overview

Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city- centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Role Overview

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

Responsibilities

Order Management & Fulfillment:

• Capture and Change Orders: Receive and record standard order details, update orders based on sales requests;
• Check Pricing: Verify pricing accuracy on all orders;
• Optimize Logistics: Optimize shipping, create filler orders for Full Truck Load (FTL) delivery;
• Conduct Credit Check: Confirm and update orders for delivery and unblock as needed;
• Proactive Communication: Notify customers about out-of-stock items;
• Stock Check and Confirmation: Confirm product availability and order quantities with supply planning;
• Schedule and Create Delivery: Finalize and update delivery details in the system; follow up on order status with logistics providers;
• Close Unconfirmed Orders: Cancel and close undelivered orders;
• Manage Returns: Coordinate return deliveries and resolve issues with customers;
• Communicate with customers to find efficient solutions for complex requirements;
• Coordinate between call centers and departments.

People Responsibilities:

• Stakeholder Relationships: Build strong relationships within the Cluster Supply Chain and Business Unit Supply Chain teams;
• Support Initiatives: Assist in improving Capability Center service offerings.

Qualifications

• University degree in Bachelors in Business / Accounting / Economics / Statistics / Mathematics / Linguistics;
• Proficiency in Polish and English is a must;
• Previous exposure to similar role is a plus;
• Minimum 1-2 years of experience within customer order management role and ability to demonstrate good stakeholder management and alignment to external customer needs and expectations;
• Excellent analytical skills and numerical abilities;
• Great communication and interpersonal skills;
• Strong Excel & Office package knowledge mandatory;
• Results oriented;

Compensation and Benefits

• The expected starting compensation range for this position is 79,400 PLN annually (gross).
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• This role is eligible for an annual bonus, based on performance and eligibility.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.

„The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.”