Customer Service Asst Analyst - Turkish Required

PepsiCo Inc.; Kraków; On-site; PLN 85,000 - 115,000; Full time

Job summary

PepsiCo Inc. is seeking a proactive professional to support the Cluster Supply Chain with customer service administration, order management and fulfilment, coordinating with customers, distributors and internal teams in Poland.

Key duties include stock analysis, proposing orders (VMI), processing changes, price checks, optimizing logistics, scheduling deliveries, managing returns and driving continuous improvements through data insights.

Qualifications

• University degree.
• Proficiency in English and Turkish.
• Min 3 to 4 yr experience within customer order management role; able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
• Excellent analytical and numerical abilities; strong communication and interpersonal skills.

Responsibilities

• Customer Stock Analysis: consumer sales and inventory analysis; propose customer orders based on stock analysis (VMI).
• Order Management & Order Fulfilment: capture and validate orders, process changes, check pricing, optimize logistics, schedule deliveries, and manage returns.
• Coordinate between call center and departments; conduct analyses and create first level insights; support Continuous Improvements and Knowledge Management.
• Playing Key User role; coaching and mentoring team members; develop relationships with stakeholders within the Cluster Supply Chain.

Skills

Proficiency in English

Proficiency in Turkish

Education

University degree

Tools

Excel

Job description

Overview

At PepsiCo, you'll find the opportunity to grow your career, make an impact, and help shape what's next. As one of the world's leading food and beverage companies, our beloved brands - including Gatorade, Lay's, and Quaker - help create smiles with every sip and bite. Behind our products is a connected system that starts with how we source and grow ingredients alongside farmers and extends to how we make, move, and deliver products while driving positive impact for our business and communities.

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

Responsibilities

Customer Stock Analysis:

• Consumer sales and inventory analysis.
• Propose Customer order based on stock analysis (VMI).

Order Management & Order Fulfilment:

• Capture in the system the proposed order validated with Customer.
• Change Order – Receive order change request from Sales and update the same in the system.
• Check pricing.
• Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required).
• Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order.
• Proactive out-of-stock communication in case of exceptions.
• Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning.
• Schedule and create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status.
• Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders.
• Optimize and create filler orders - Agreeing with customer if extra order can be created.

Manage returns:

• Create return delivery and inform sending WH and 3PL about pick up order.
• Align on issue resolution with customer.
• Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.).

Other activities:

• Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements.
• Coordination between call center and departments (in person, by phone, zoom meetings, email).
• Conduct analyses and create first level insights for area of responsibility.
• Process Continuous Improvements.
• Knowledge Management.
• Playing Key User role.
• Coaching and mentoring other team members (incl. new).

People Responsibilities:

• Develop winning relationships with key stakeholders within the Cluster Supply Chain function and BU SC teams, embedding Capability Center Supply Chain services within the organization.
• Support the Customer Support Supervisor with all initiatives to improve Capability Center service offerings.

Qualifications

Qualifications:

• University degree.
• Proficiency in English and Turkish.
• Previous exposure to similar role is a plus.
• Min 3 to 4 yr experience within customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations.

Abilities:

• Excellent analytical skills and numerical abilities.
• Great communication and interpersonal skills.
• Strong Excel & Office package knowledge mandatory.
• Results oriented.

Compensation and Benefits

• The expected starting compensation range for this position is 100100,0 PLN annually (gross).
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary.
• Your recruiter can share more about the specific salary range during the hiring process.
• This role is eligible for an annual bonus, based on performance and eligibility.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.