Student Success Coordinator (Poland)

Mate academy; Warszawa; Hybrid; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Paid sick leave

22 working days paid contract breaks

Self-development days

Medical emergency support

Personal crisis leave

L&D budget $600

Job summary

Mate academy is seeking a Student Coordinator in Poland to onboard and support students through their learning journey, coordinating weekly onboarding and resolving organizational issues that arise. You will gather student feedback, help prepare for employment (CVs, LinkedIn, Cover Letters), conduct mock interviews, and work with partnerships to assist in securing jobs.

You’ll use Slack, CRM, and analytics to optimize processes.

Qualifications

• 1+ year of experience in Recruitment / Teaching or Tutoring / Project Management / Coordination/ HR / Customer Service
• Excellent communication skills (both written and verbal) and ability to explain complex things simply
• Ability to learn quickly and be a team player who can also work independently
• Proactive approach in resolving issues and improving processes, with the ability to handle repetitive tasks
• Empathy for students and the ability to manage conflicts
• Consistency and time management skills
• General understanding of the IT market and readiness to learn basic technologies, tools, and approaches
• English at Upper-Intermediate+ level and fluent Polish

Responsibilities

• Take care of students throughout their studying flow: onboard new students in chats and at weekly onboarding meetings, communicate and solve organizational problems that arise
• Gather and analyze student feedback to suggest changes (and make them happen) to the product
• Help prepare students for employment and accompany them on their journey: check homework (CV, LinkedIn, Cover Letter), conduct mock interviews, and work closely with the partnerships team by recommending them to help in securing the job
• Support processes in the courses (both existing and upcoming)
• Conduct webinars and public speeches (online)
• Work with Slack, the CRM system, the task manager, and basic analytics.

Skills

Recruitment

Teaching

Coordination

Project Management

Customer Service

Communication

Tools

Slack

CRM

Task Manager

Analytics

Job description

Mate academy is seeking a Student Coordinator in Poland to onboard and support students through their learning journey, coordinating weekly onboarding and resolving organizational issues that arise. You will gather student feedback, help prepare for employment (CVs, LinkedIn, Cover Letters), conduct mock interviews, and work with partnerships to assist in securing jobs.

You’ll use Slack, CRM, and analytics to optimize processes.