Student Experience and Careers Pathway Coordinator

Global Institute of Sport; Poland; Remote; PLN 60,000 - 90,000; Full time

Job description

Student Experience Coordinator (Careers)

The Global Institute of Sport (GIS) is looking for a Student Experience Coordinator to join our Student Experience team, with a particular focus on coordinating our students' journey through the GIS careers enhancement pathway. You will help students move successfully through each stage of the pathway, from careers webinars and seminars through to peer mentoring and one-to-one coaching, ensuring every student can access the support that helps them progress.

Alongside this, you will act as a frontline point of contact for the wider Student Experience team, and work closely with colleagues across registry to ensure a high quality and joined up student experience. You will work closely with colleagues across Academic Services, Student Support and Registry, as well as with our university partners, the University of East London (UEL) and Vrije Universiteit Brussel (VUB). Some flexibility to work across time zones may be required to support GIS's global student body.

This is a great opportunity for an organised, personable individual with an interest in careers, employability or student development to build a career in higher education at a world-leading sports education provider.

Our EPICC Values in This Role

GIS is guided by five EPICC values, and this role gives you the chance to put each of them into practice:

• Entrepreneurship - bringing collaborative, innovative thinking to how the careers pathway and peer mentoring groups are run and improved.
• Partnership - building trusted relationships with students, careers coaches, mentors and colleagues across UEL and VUB.
• Impact - helping students move successfully through the careers pathway and unleashing excellence in their outcomes.
• Curiosity - staying open to new ideas and approaches, and committing to your own lifelong learning.
• Courage - taking ownership of a varied, sometimes ambiguous workload with confidence and a focus on getting things done.

Key Responsibilities

• Coordinate students' progression through the GIS career enhancement pathway, ensuring timely engagement with each stage.
• Book students onto careers webinars, seminars and workshops, and monitor attendance and completion.
• Set up and manage peer mentoring groups, assigning students appropriately and monitoring engagement.
• Coordinate requests for careers support and CV reviews.
• Maintain accurate records of student participation and outcomes across the careers pathway.
• Liaise with careers coaches, mentors and external partners to ensure smooth delivery of the pathway.

Student Experience:

• Act as a first point of contact for student queries by email, phone and live chat, resolving routine matters directly and referring more complex issues to the appropriate team.
• Support students through key touchpoints in their journey, including onboarding, induction and enrolment.
• Help to deliver open days, taster sessions, induction events and student webinars.
• Collate and analyse student feedback, including survey data, to support continuous improvement of the student experience.

Registry Support:

• Provide customer service and administrative support to other Registry departments as required, including covering peak periods or absence.
• Maintain accurate and up-to-date student records on GIS and partner university systems.
• Support the wider Academic Services and Registry team with general administrative tasks as required.
• Attend and support GIS open days, taster sessions and webinars as required.

Why Join GIS?

You’ll join an award-winning team at a world-leading sports education provider, working flexibly and remotely as part of a supportive, values-driven community. GIS is committed to the EPICC values that underpin everything we do: Entrepreneurship, Partnership, Impact, Curiosity and Courage.

• Experience in a customer-facing, administrative or coordination role.
• Excellent written and verbal communication skills, with a friendly and professional manner.
• Good IT skills, including confident use of MS Office, databases and remote collaboration tools.
• Highly organised, with strong attention to detail and the ability to manage a varied workload.
• Ability to work independently and use initiative while fully remote.
• An empathetic, student-focused approach, a growth mindset, and a genuine alignment with GIS’s EPICC values.
• Experience organising events, workshops, webinars or group programmes such as mentoring or coaching schemes.
• Experience in a careers, employability, coaching or mentoring-related role.
• A degree or equivalent qualification.
• Experience working in a Higher Education or online/distance learning environment.
• Experience supporting international students.