Strategic IT Solutions Lead

DSV Road GmbH; Warszawa; On-site; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Gym and sports teams

Private medical care

Employee parking space

Christmas gifts

Job summary

DSV Road GmbH is seeking an IT Specialist to manage the lifecycle of IT solutions and act as the primary liaison between business stakeholders, vendors and IT teams. You will drive continuous improvement, align roadmaps with business objectives, and ensure high service quality across the solution lifecycle.

The role requires coordinating with Infrastructure, Security, Development, and Service Management teams, and delivering scalable, cost‑effective IT solutions.

Qualifications

• Bachelor's degree in IT, business information systems or related field.
• Minimum 5 years of experience in IT solution/application management or similar role.
• Strong knowledge of IT service management principles and responsibilities.
• Experience with enterprise applications (ERP, WMS, TMS, CRM, HR systems).
• Experience with Agile software development methodologies (Scrum, etc.).
• Experience with external vendors and service delivery management.
• Understanding of system integration, APIs, cloud technologies, and enterprise architecture.

Responsibilities

• Own and manage the lifecycle of assigned IT solutions and applications
• Act as the primary contact for business stakeholders regarding solution requirements and improvements
• Gather, analyze, and prioritize business requirements and translate them into technical solution designs
• Coordinate solution implementation, upgrades, releases, and change requests
• Manage relationships with external software vendors and service providers
• Monitor application performance, availability, and service quality
• Coordinate incident, problem, and change management activities with IT support teams
• Ensure compliance with IT governance, security, and regulatory requirements
• Develop and maintain solution roadmaps aligned with business strategy
• Lead or support IT projects related to assigned solutions
• Maintain solution architecture, documentation, and knowledge repositories
• Identify opportunities for process optimization, automation, and continuous improvement
• Collaborate with cross‑functional IT teams including Infrastructure, Security, Development, and Service Management

Skills

IT service management

Agile / Scrum

Stakeholder management

Analytical skills

Communication skills

Multitasking

Education

Bachelor's degree in Information Technology or related field

Tools

ERP

WMS

TMS

CRM

APIs

Job description

DSV Road GmbH is seeking an IT Specialist to manage the lifecycle of IT solutions and act as the primary liaison between business stakeholders, vendors and IT teams. You will drive continuous improvement, align roadmaps with business objectives, and ensure high service quality across the solution lifecycle.

The role requires coordinating with Infrastructure, Security, Development, and Service Management teams, and delivering scalable, cost‑effective IT solutions.