Strategic Demand Planner | Data-Driven Forecasts & Insights

CHEP Polska Sp. z o.o.; Polska; Híbrido; PLN 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

CHEP Polska Sp. z o.o. is hiring a Demand Planning Analyst to drive customer insights and forecast accuracy. You will lead VoC programs, analyze data from Salesforce and BW, and present actionable insights to leadership to shape customer strategy.

You will collaborate with Sales, Marketing, Finance, and Supply Planning to integrate demand drivers into forecasts, develop dashboards, and support continuous improvement in planning processes across regions.

Formación

• Skills to succeed in the role: Adaptability, Customer Insights, Data Analytics, Empathy, Experimentation, Industry Trend Analysis, Market Analysis, Storytelling, Taking Ownership, Teamwork, Understand Customers

Responsabilidades

• Lead the collection, analysis, and reporting of customer feedback through NPS, transactional surveys, and other VoC programs, providing actionable insights to drive business decisions.
• Compile and analyze large datasets from various sources (e.g., Salesforce, BW, survey platforms) to identify trends in customer behavior and satisfaction, delivering clear, data-driven reports for stakeholders.
• Manage end-to-end survey processes, including sampling, survey creation, administration, and usability testing, ensuring accurate and timely execution.
• Collaborate with sales, marketing, customer service, and leadership teams to ensure customer insights inform strategic goals and enhance customer experience.
• Support the execution of key customer insight initiatives, ensuring project completion within scope, on time, and with measurable outcomes.
• Conduct detailed customer segmentation and market analysis to identify growth opportunities, competitive positioning, and customer needs, contributing to strategic planning.
• Develop and maintain dashboards and automated reporting systems to enable real-time monitoring of key customer satisfaction metrics, loyalty drivers, and market trends.
• Present insights and recommendations to senior leadership, translating complex data into clear, actionable insights to guide decision-making and improve business performance.
• Demand Planning Analyst duties: support development of demand plans, collaborate with cross-functional teams, prepare materials for monthly Demand Review, monitor forecast accuracy, document assumptions, contribute to process evolution, provide long-term projections, participate in optimization projects.

Conocimientos

Adaptability

Customer Insights

Data Analytics

Empathy

Experimentation

Industry Trend Analysis

Market Analysis

Storytelling

Taking Ownership

Teamwork

Understand Customers

Descripción del empleo

CHEP Polska Sp. z o.o. is hiring a Demand Planning Analyst to drive customer insights and forecast accuracy. You will lead VoC programs, analyze data from Salesforce and BW, and present actionable insights to leadership to shape customer strategy.

You will collaborate with Sales, Marketing, Finance, and Supply Planning to integrate demand drivers into forecasts, develop dashboards, and support continuous improvement in planning processes across regions.