Strategic Customer Success Manager (EN/FR)

Strategy; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Strategy, Nasdaq: MSTR, seeks a Customer Success Manager for Warsaw to bridge enterprise customers with engineering and product teams. You will own post-sales lifecycle, driving adoption of Mosaic and AI-powered analytics within complex deployments.

You will guide technical enablement, lead QBRs, and ensure value realization and renewals through data-driven insights and strong executive communication in English and French.

Qualifications

• 7+ years in a customer-facing CS role in SaaS/enterprise software.
• Experience managing enterprise accounts across multi-stakeholder organizations.
• Ability to analyze usage data and platform telemetry for expansion opportunities.
• Ability to explain complex tech concepts to non-technical executives.

Responsibilities

• Act as lead technical advisor for cloud-native architectures and Mosaic implementations.
• Lead QBRs with business and technical stakeholders to align priorities.
• Configure and integrate to accelerate time-to-value with implementation teams.
• Conduct deep-dive demos, Office Hours, and capability workshops for engineering, data science, and BI teams.
• Monitor account health using telemetry and resolve performance bottlenecks.
• Synthesize feedback to influence Product and Engineering roadmaps and drive improvements.
• Support renewals and expansion through value realization and up-selling opportunities.

Skills

English fluency

French fluency

Strategic account management

Executive communication

Cross-functional collaboration

Data-driven decision making

Customer-facing CS

Education

Bachelor's degree in related field

Tools

Kubernetes

Docker

Cloud providers (AWS/Azure/GCP)

Salesforce

Gainsight

Job description

Strategy, Nasdaq: MSTR, seeks a Customer Success Manager for Warsaw to bridge enterprise customers with engineering and product teams. You will own post-sales lifecycle, driving adoption of Mosaic and AI-powered analytics within complex deployments.

You will guide technical enablement, lead QBRs, and ensure value realization and renewals through data-driven insights and strong executive communication in English and French.