Strategic Customer Service & Planning Specialist (P2P)

Bridgestone; Warszawa; On-site; PLN 130,000 - 170,000; Full time

Job summary

Bridgestone Warszawa is seeking a Strategic Customer Service & Planning Specialist (P2P) to bridge strategic customers with Sales KAMs and internal supply chain teams. You will drive end-to-end planning across demand, inventory, order fulfilment, and logistics to ensure service levels and efficiency.

The role requires experience in supply chain planning, strong analytical and data skills, and proficiency in SAP (SD/MM), OMP, Excel. Polish is essential; English at B2 level or higher is required.

Qualifications

• Experience in Supply Chain, Planning, Logistics or Customer Service.
• Strong understanding of end-to-end supply chain processes.
• Experience with SAP (SD/MM) and planning tools; OMP a plus.
• Advanced Excel skills for analysis and reporting.
• English (B2 or higher) and Polish language proficiency.

Responsibilities

• Act as Logistics Key Account for strategic customers.
• Lead weekly operational reviews and planning alignment.
• Build strong customer relationships and planning models.
• Manage governance routines, KPIs, and SLAs.
• End-to-End Planning & Execution.
• Plan direct shipments from production and manage delivery slots.
• Monitor orders, allocations, backorders, and service risks.
• Collaborate with customers to integrate sales and forecasts.

Skills

Supply chain

Planning

Logistics

Customer Service

Analytical skills

Advanced Excel

English (B2+)

Polish (written & spoken)

Data analysis

Communication skills

Tools

SAP (SD/MM)

OMP

ADEX

Power BI

Job description

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Strategic Customer Service & Planning Specialist (P2P)

POSITION SNAPSHOT

Type of work: Hybrid

Type of contract: Fixed term/temporary

Full/Part Time: Full time

Location: Warszawa, PL

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Job Purpose

We are looking for a Strategic Customer Service & Planning Specialist (P2P). In this role, you will act as a key interface between strategic customers, Sales KAMs, and internal supply chain team, ensuring end-to-end planning excellence across demand, inventory, order fulfilment, and logistics processes. This is temporary contract for 1,5 year.

Responsibilities

Act as Logistics Key Account for strategic customers

Lead weekly operational reviews and planning alignment

Build strong customer relationships and planning models

Manage governance routines, KPIs, and SLAs

End-to-End Planning & Execution

Manage full order lifecycle (contracts, call-offs, deliveries

Optimize availability using planning tools (OMP, SAP, ADEX)

Monitor orders, allocations, backorders, and service risks

Demand & Inventory Planning

Collaborate with customers to integrate sales, stock, and market signals into forecasting processes

Support customers in optimizing their inventory level through proactive collaboration, data insights, and planning alignment

Actively influence customer behaviour to improve demand quality, forecast accuracy, and inventory health

Ensure alignment between customer demand and Bridgestone supply capabilities by maintaining accurate DRP signals and clean demand in OMP

Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows

Transport & Logistics Coordination

Plan direct shipments from production

Manage delivery slots and resolve logistics issues

Ensure delivery performance and reliability

Analyse KPIs (OTIF, Fill Rate, Forecast Accuracy)

Drive root cause analysis and process improvements

Support B-Direct transformation initiatives

Requirements

Experience in Supply Chain / Planning / Logistics / Customer Service

Good understanding of end‑to‑end supply chain processes

Experience in managing strategic customers in a customer-centric supply chain environment

Strong analytical skills and ability to work with data

Experience with SAP (SD/MM) and planning tools (OMP is a plus)

Advanced Excel skills (analysis, reporting)

Ability to manage multiple tasks in a dynamic environment

Strong communication skills and customer‑oriented mindset

English proficiency (B2 or higher)

• Polish is a must (written and spoken)

Nice to Have

Experience with ADEX or advanced planning tools

Knowledge of consignment or direct shipment models (ODS, STO/STR)

Familiarity with automation, reporting tools or Power BI

WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.