Strategic Customer Service & Planning Specialist (P2P)

Bridgestone EMEA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Onboarding process

Career development

CSR activities

Global work environment

Work-life balance

Diverse team

Job summary

Bridgestone EMEA in Warszawa is seeking a P2P Planner to join our LSCM team. You will act as a key interface between strategic customers, Sales KAMs, and internal supply chain teams, ensuring end-to-end planning across demand, inventory, order fulfilment and logistics. This is a temporary contract for 1.5 years.

You will lead planning reviews, optimize availability with SAP/OMP, monitor orders and drive continuous improvement. Polish language is mandatory; English at B2 level or higher.

Qualifications

• Experience in Supply Chain/Planning/Logistics/Customer Service.
• Strong analytical skills and ability to work with data.
• Experience with SAP (SD/MM) and planning tools (OMP is a plus).
• Advanced Excel skills (analysis, reporting).

Responsibilities

• Act as Logistics Key Account for strategic customers.
• Lead weekly operational reviews and planning alignment.
• Manage full order lifecycle (contracts, call-offs, deliveries).
• Plan direct shipments from production and manage delivery slots.
• Collaborate with customers to integrate sales, stock, and market signals into forecasting processes.

Skills

Supply chain

Analytical skills

SAP SD/MM

Excel

English (B2+)

Polish language

OMP planning

Power BI

Tools

OMP

ADEX

Power BI

Job description

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

POSITION SNAPSHOT

JobReq ID: 55482

Type of work: Hybrid

Type of contract: Fixed term/temporary

Full/Part Time: Full time

Salary Range:

Location:

Warszawa, PL

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

About The Role

We are looking for a P2P Planner to join our LSCM Team. In this role, you will act as a key interface between strategic customers, Sales KAMs, and internal supply chain team, ensuring end-to-end planning excellence across demand, inventory, order fulfilment, and logistics processes. This is temporary contract for 1,5 year.

Responsibilities

Customer Collaboration & Governance

• Act as Logistics Key Account for strategic customers
• Lead weekly operational reviews and planning alignment
• Build strong customer relationships and planning models
• Manage governance routines, KPIs, and SLAs

End-to-End Planning & Execution

• Manage full order lifecycle (contracts, call-offs, deliveries
• Optimize availability using planning tools (OMP, SAP, ADEX)
• Monitor orders, allocations, backorders, and service risks

Demand & Inventory Planning

• Collaborate with customers to integrate sales, stock, and market signals into forecasting processes
• Support customers in optimizing their inventory level through proactive collaboration, data insights, and planning alignment
• Actively influence customer behaviour to improve demand quality, forecast accuracy, and inventory health
• Ensure alignment between customer demand and Bridgestone supply capabilities by maintaining accurate DRP signals and clean demand in OMP
• Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows

Transport & Logistics Coordination

• Plan direct shipments from production
• Manage delivery slots and resolve logistics issues
• Ensure delivery performance and reliability

Continuous Improvement

• Analyse KPIs (OTIF, Fill Rate, Forecast Accuracy)
• Drive root cause analysis and process improvements
• Support B-Direct transformation initiatives

Requirements

• Experience in Supply Chain / Planning / Logistics / Customer Service
• Good understanding of end‑to‑end supply chain processes
• Experience in managing strategic customers in a customer‑centric supply chain environment
• Strong analytical skills and ability to work with data
• Experience with SAP (SD/MM) and planning tools (OMP is a plus)
• Advanced Excel skills (analysis, reporting)
• Ability to manage multiple tasks in a dynamic environment
• Strong communication skills and customer‑oriented mindset
• English proficiency (B2 or higher)
• Polish is a must (written and spoken)

Nice to Have

• Experience with ADEX or advanced planning tools
• Knowledge of consignment or direct shipment models (ODS, STO/STR)
• Familiarity with automation, reporting tools or Power BI

What We Offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.