Strategic Communications Lead II

ing; Warszawa; On-site; PLN 193,000 - 303,000; Full time

Job summary

ING Hubs Poland is seeking an Expert Lead Communications to shape and execute the group’s communication strategy. You will advise senior leaders, drive employee engagement, and lead a team of professionals across internal and external channels.

You will manage crisis communications, reputation, and media relations while aligning with ING Group standards. The role requires hands-on execution, strategic thinking, and collaboration across locations.

Qualifications

• At least 8 years in communications, incl. internal and external strategies in large organizations.
• Experience in change communications, organisational transformation, and employee engagement.
• Act as trusted advisor to senior leaders on strategic communications and thought leadership.
• Strong expertise in employer branding, reputation management, crisis communications, and media relations.
• Experience managing internal and external communications tools such as SharePoint, Viva Engage, Spotler, and LinkedIn.
• Experience leading communications teams.
• Combination of strategic thinking with hands‑on execution.
• Proactive, resilient, focused on delivering business value through communication.

Responsibilities

• Define and drive the communication strategy for ING Hubs Poland, aligning with business priorities and global ING standards.
• Act as trusted advisor to senior leaders on internal and external communications and stakeholder engagement.
• Develop and implement crisis communications and issue management plans as needed.
• Lead the Communications Team and foster collaboration, innovation, and continuous improvement.
• Design and deliver impactful campaigns to boost employee engagement and support transformation.
• Oversee external communications including media relations, social media and events.
• Build relationships with key internal and external stakeholders for consistent messaging.
• Support executives with strategic messaging and leadership communications.
• Contribute to ING Group communications initiatives and strategic priorities.
• Represent ING Hubs Poland in the global communications network.
• Monitor and measure communication effectiveness; implement new tools and formats, including AI, to enhance reach.

Skills

Strategic thinking

Leadership

Change communications

Employee engagement

Stakeholder management

Thought leadership

Employer branding

Crisis communications

Media relations

SharePoint

Viva Engage

Spotler

LinkedIn

Tools

SharePoint

Viva Engage

Spotler

LinkedIn

Job description

ING Hubs Poland is seeking an Expert Lead Communications to shape and execute the group’s communication strategy. You will advise senior leaders, drive employee engagement, and lead a team of professionals across internal and external channels.

You will manage crisis communications, reputation, and media relations while aligning with ING Group standards. The role requires hands-on execution, strategic thinking, and collaboration across locations.