Store Manager — Elevate Service, Sales & Team Growth

BoF Careers; Warszawa; On-site; PLN 90,000 - 140,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Lunch card (200 PLN)

Performance-based bonus

Referral bonuses (480 PLN–1200 PLN)

Occasional vouchers and bonuses

Co-financing of sports passes

Co-financing of private medical care

Life insurance

MyBenefit access

Onboarding and development training

Job summary

COS in Warsaw is seeking a Store Manager who will own the store's performance, drive sales and profitability, and create an exceptional customer experience. You will lead, coach, and empower your team to deliver outstanding service and operational excellence.

You will oversee recruitment, onboarding, and development, align commercial goals with customer needs, manage visual merchandising and compliance, and foster a positive, inclusive work environment while working flexible hours, including

Qualifications

• Customer-centric mindset with a track record of using feedback to drive performance.
• Strong commercial awareness and ability to align objectives with customer needs.
• Proven ability to lead teams and other leaders in fast-paced retail environments.
• Open to feedback and actively seeks opportunities for development.
• Clear, confident, and empathetic communicator with operational direction.
• Experience giving constructive feedback and coaching growth.
• Adaptable and flexible to shifting priorities and perspectives.
• Solid understanding of store operations, compliance, and retail standards.
• Good communication in Polish and English with customers and teams.

Responsibilities

• Drive exceptional customer service by guiding the store team for personalized styling and in-store experiences.
• Interpret sales data to improve performance and own the store's commercial success.
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed standards.
• Oversee recruitment processes and onboarding/training for new team members.
• Identify high-potential individuals and create development plans for growth.
• Manage store operations, compliance, and visual merchandising to uphold standards.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-focused

Business acumen

Team leadership

Eager to learn

Excellent communication

Coaching & development

Adaptability & flexibility

Operational excellence

Language skills (Polish & English)

Evenings & weekend availability

Job description

COS in Warsaw is seeking a Store Manager who will own the store's performance, drive sales and profitability, and create an exceptional customer experience. You will lead, coach, and empower your team to deliver outstanding service and operational excellence.

You will oversee recruitment, onboarding, and development, align commercial goals with customer needs, manage visual merchandising and compliance, and foster a positive, inclusive work environment while working flexible hours, including