Sr Service Desk Engineer – French Speaker, Windows Server

LTM; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

LTM is seeking a Senior Service Desk professional with French language skills and 3 to 5 years of experience to manage service desk operations. The role focuses on incident management, technical troubleshooting, and cross-functional collaboration to maintain high service standards.

The candidate will drive continuous improvement, mentor junior staff, and ensure adherence to ITIL practices while leveraging Jira Service Desk tools.

Qualifications

• Proficient in Jira Service Desk and ServiceDesk.
• Strong knowledge of Windows Server environments.
• Experience with ITIL processes and incident management.

Responsibilities

• Act as senior escalation point for complex technical issues, ensuring timely resolution.
• Mentor and guide junior service desk staff to develop team capabilities.
• Monitor and report on service desk performance metrics ensuring SLA/KPIs.
• Lead knowledge sharing sessions and coordinate ongoing training on new technologies and processes.
• Manage shift planning and resource allocation to ensure comprehensive service desk coverage.
• Foster a customer-centric culture by maintaining clear communication and handling escalations professionally.
• Participate in audits and compliance activities to uphold IT service standards.

Skills

French language

Jira Service Desk

ServiceDesk

Windows Server

ITIL

Job description

LTM is seeking a Senior Service Desk professional with French language skills and 3 to 5 years of experience to manage service desk operations. The role focuses on incident management, technical troubleshooting, and cross-functional collaboration to maintain high service standards.

The candidate will drive continuous improvement, mentor junior staff, and ensure adherence to ITIL practices while leveraging Jira Service Desk tools.