Service Desk Engineer- French or German Speaker

LTM; Kraków; On-site; PLN 60,000 - 85,000; Full time

Job summary

LTM in Kraków, Poland is seeking a Senior Service Desk professional with 3 to 5 years of experience to provide expert support and manage service desk operations. The ideal candidate must be fluent in French and able to troubleshoot issues in Windows Server environments.

The role involves ensuring adherence to ITIL best practices, leading training sessions, and fostering a customer-centric culture.

Qualifications

• 3 to 5 years of experience in a service desk or technical support role.
• Fluency in French is required.
• Proven ability to manage service desk operations.

Responsibilities

• Monitor and report on service desk performance metrics.
• Lead knowledge sharing sessions for new technologies.
• Maintain clear communication with customers.

Skills

Expert level support

Windows Server environments

ITIL best practices

Continuous improvement initiatives

Job description

JobDescription

We are seeking a Senior Service Desk professional with 3 to 5 years of experience to provide expert level support. French speaker and manages service desk operations within the SERVICEDESK skill cluster.

• Troubleshoot and resolve issues related to Windows Server environments
• Ensure adherence to ITIL best practices to maintain high service delivery standards
• Collaborate with cross‑functional IT teams to address and resolve complex technical problems
• Maintain accurate documentation and update service management tools to reflect incident status and resolutions
• Drive continuous improvement initiatives to enhance service desk efficiency and customer satisfaction

Roles and Responsibilities

• Monitor and report on service desk performance metrics ensuring compliance with SLAs and KPIs
• Lead knowledge sharing sessions and coordinate ongoing training on new technologies and processes
• Foster a customer‑centric culture by maintaining clear communication and handling escalations professionally
• Participate in audits and compliance activities to uphold IT service standards

Skills

None specified.