Senior Service Desk Engineer – Cloud & Windows Infra

LTM; Kraków; On-site; PLN 60,000 - 85,000; Full time

Job summary

LTM in Kraków, Poland is seeking a Senior Service Desk professional with 3 to 5 years of experience to provide expert support and manage service desk operations. The ideal candidate must be fluent in French and able to troubleshoot issues in Windows Server environments.

The role involves ensuring adherence to ITIL best practices, leading training sessions, and fostering a customer-centric culture.

Qualifications

• 3 to 5 years of experience in a service desk or technical support role.
• Fluency in French is required.
• Proven ability to manage service desk operations.

Responsibilities

• Monitor and report on service desk performance metrics.
• Lead knowledge sharing sessions for new technologies.
• Maintain clear communication with customers.

Skills

Expert level support

Windows Server environments

ITIL best practices

Continuous improvement initiatives

Job description

LTM in Kraków, Poland is seeking a Senior Service Desk professional with 3 to 5 years of experience to provide expert support and manage service desk operations. The ideal candidate must be fluent in French and able to troubleshoot issues in Windows Server environments.

The role involves ensuring adherence to ITIL best practices, leading training sessions, and fostering a customer-centric culture.