Specialist - Operations & Customer Service

AICPA; Warszawa; Hybrid; PLN 100,000 - 120,000; Full time

Job summary

The Association of International Certified Professional Accountants in Poland is seeking a Specialist - Operations & Customer Service to ensure smooth administrative and office operations for the Polish office. You will handle travel, meetings, supplier management, invoicing, and reception duties while supporting students, members, and tuition providers across Europe under the Europe Markets leadership.

This hybrid role reports to the Senior Manager and offers flexible benefits, with salary

Qualifications

• 1+ years' experience in an administrative/support role including managing invoices and expenditures.

Responsibilities

• Office administration including travel arrangements, meeting and event coordination, supplier management and general office tasks.
• Customer service for prospective and current students and members across Europe; collaborate with teams to resolve issues.

Skills

Administrative experience

Education

Certificate of English language proficiency

Job description

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Specialist - Operations & Customer Service

This is an important role in our CIMA Poland office that helps the team to function to the highest standard, you're the eyes and ears operationally and administratively. You will ensure the smooth operations of the CIMA office in Poland by performing several administrative and support tasks. You'll be the main administrative contact for the Polish office for other CIMA divisions and visitors. You will undertake regional CIMA member and student support activity. You'll be a primary contact for candidates, students, and members in the European region.

You will report to Senior Manager, Europe Markets and use a hybrid work schedule.

You Will:

Office administration

• Support the team in the delivery of administrative tasks, including travel arrangements, meeting and event coordinaton, supplier management, and office management.
• Manage payment process for the office; raise purchase orders, manage invoices.
• Perform general administrative tasks such as filing, scanning, and mail correspondence.
• Responsible for reception responsibilities, accepting post/couriers, preparing and sending all the documents that need to leave the office.

Customer Service

• Support prospective and current students and members in their interactions with the Association across Europe.
• Collaborate with immediate and partner teams to resolve customer issues.
• Offer suggestions and solutions to improve customer experience and internal processes.
• Encourage members and students to remain with CIMA and help work on their retention.
• Communicate with tuition providers and exam centres.

You Have:

• 1+ years' experience in an administrative/support role including managing invoices and expenditures
• Certificate of English langauge proficiency

How we support you:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including life insurance, a retirement plan and annual leave. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

The Annual Salary Range for this role is: zł100,000 - zł120,000

Please note, this is a standard range and exact compensation may vary based on experience. If you'd like to understand more on the salary range, please contact [e-mail]

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Association of International Certified Professional Accountants is dedicated to fostering a diverse environment and is committed to being an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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