Specialist - Customer Success

Midis Group; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Job summary

A technology company in Warsaw is seeking a Customer Success Specialist to enhance customer relationships and drive product adoption. In this role, you will provide first-level support and ensure customers derive maximum value from our products. The ideal candidate should have a solid background in IT, excellent communication skills, and experience working with enterprise clients. The position calls for proactive engagement with clients, ensuring effective onboarding and education on product features.

Qualifications

• 3-5 years experience in a technology support or delivery role.
• Experience in a customer-facing role with Enterprise-level clients is preferred.
• Knowledge of Treasury, Finance, and/or Accounting is advantageous.

Responsibilities

• Develop customer relationships in assigned accounts.
• Monitor ongoing customer implementations.
• Act as the first line of support for customers.
• Conduct value program activities.
• Facilitate customer product education.

Skills

Strong background in IT and technology

Excellent verbal and written communication skills

Problem-solving skills

Project management experience

Familiarity with ticketing/support platforms

Fluent English

Education

Bachelor's degree in Business Administration or related field

Job description

Job Overview

As a Customer Success Specialist, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges.

Date: Mar 15, 2026

Location: Warsaw, PL

Company: Midis Group

Vendor: Kyriba

Req ID: 2740

Job Title

Specialist - Customer Success

Main Duties and Responsibilities

• Driving product adoption within all regional accounts
• Acting as the first level of support for the customers in the region
• Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations
• Conducting value program activities and proactively facilitating customer product education
• Encouraging customer engagement in product Communities, Company Events, Success Stories, etc.
• Driving cross-team collaboration between the client and Broadcom's product, account, and technical teams

Position Requirements

• Strong background in IT and technology, including a broad understanding of industry trends
• Knowledge of Treasury, Finance, and/or Accounting is a plus
• Ability to handle challenges and problem solving
• Excellent verbal and written communication skills
• Superior presentation skills
• Experience with a variety of ticketing / support platforms and methods

Additional Qualifications

• Project management experience
• Prior experience in a customer-facing role with Enterprise-level clients
• Fluent English Mandatory. Multiple languages is a plus

Education

Bachelor's degree in Business Administration or any other related field

Experience

• At least 3-5 years experience in a technology support or delivery role, or equivalent level of education and experience