Customer Project Manager - Professional

Worldline; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical & life insurance

Public transportation allowance

Annual bonus

Job summary

Worldline is seeking a Client Project Manager to drive end-to-end client integration projects for e-commerce merchants. You will coordinate a dedicated team across Credit & Risk, Technical Integration, Legal, Pricing and Compliance, ensuring swift onboarding and high client satisfaction.

The role requires strong communication, organizational skills, and the ability to manage multiple projects simultaneously while influencing stakeholders without formal authority.

Qualifications

• Client-focused, results-driven with strong stakeholder management.
• Excellent communication and analytical abilities.
• Bachelor’s degree in a related field is preferred.

Responsibilities

• Manage end-to-end multi-solution project delivery for e-commerce client integrations.
• Coordinate deliveries of cross-functional teams (Credit & Risk, Technical Integration, Legal, Pricing, Compliance).
• Serve as primary client and commercial team contact post-deal confirmation.
• Guide clients through KYC documentation and onboarding, ensuring minimal onboarding duration.

Skills

Client focus

Result oriented

Stakeholder mgmt

Time management

Team player

Project management

English fluency

Polish language

Education

Bachelor's degree in related field

Job description

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Client Project Manager (CPM) is end-to-end responsible for managing multiple client integration projects (e-commerce merchants) and their subsequent changes. Within the scope of a project, the CPM manages the scope assessment, requirements gathering, end-to-end supplier boarding and coordinates the deliveries of a dedicated team of experts in the areas of Credit and Risk, Technical Integration, Legal, Pricing and Compliance. Once a deal is confirmed, the CPM becomes the first point of contact for the client and for the commercial team.

The CPM provides support to clients in completing required KYC documentation required by Worldline and its payment providers and performs operational tasks related to their project/change portfolio. The focus of the CPM is to ensure maximum client satisfaction and the shortest possible onboarding duration.

The CPM role requires remote and face to face merchant interaction and implies strong communication and organizational skills. The ideal candidate is able to manage complex projects simultaneously, can persuade internal stakeholders without formal authority and is passionate about delivering excellent client services.

The work environment is dynamic and very competitive. Payment products, compliancerequirements and technology are rapidly evolving; the CPMs must keep up with industry trends.

The main responsibilities of the CPM are described below:

• Manage and own end-to-end multi-solution project delivery.
• Remove all blocks that will stop the project delivery as per agreement with customer
• Manage Multiple projects/upsells, from deal confirmed to transaction processing stage
• Defines the scope of each integration based on client requirements/business model
• Forms a project team for each client onboarding/coordinates the deliveries of the team
• Initiates/ leads progress report sessions with clients/sales/internal stakeholders
• Provides support to clients in compiling the KYC documentation
• Manages the client expectations during the onboarding process
• Manages the end-to-end supplier boarding for the merchants
• Effectively communicates/reports on the status of projects to clients/ other stakeholders
• Defines and safeguards the integration timelines for each client
• Manages and build strong internal and external relationships
• Challenges the “status quo” / drive improvement in the client onboarding areas

Who Are We Looking For

• Client-focused, result-oriented, quality- and efficiency-driven
• Commercial mindset, able to relate project delivery to revenue targets
• Internal/external stakeholder management capabilities: the power of persuasion
• Able to effectively adapt to the dynamic change environment within the organization.
• Team player
• Fantastic time management
• Ability to work within the process framework
• Experience in managing customer relations (internal/external)
• Planning & Organizational skills: project management expertise is strongly desired
• Excellent communication and analytical skills
• Excellent command of English (written and spoken), Polish communicative
• Affinity with e-commerce /online payment industry is preferred
• Bachelor's degree in a related field is preferred: e.g., business economics, technology, etc

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• Public transportation allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.